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# Field Service Supervisor

- **Company:** Warren Equipment Company
- **Location:** Amarillo, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Crystal Reports (Reporting Software), IBM Cognos Business Intelligence, IBM Notes, Microsoft PowerPoint, Tableau (Software)
- **Published:** November 5, 2026
- **Apply:** https://www.manufacturingworkers.com/job.asp?id=3496647938&tx=VT6762TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Requires a minimum high school diploma or equivalent and five years' experience in a related industry, as well as a depth of knowledge pertaining to machine service issues, business accounting, and leadership.
 * Prefer 2 years' experience in a supervisory role in a service industry.
 * Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports.
 * Ability to write simple correspondence.
 * Ability to understand and present information in one-on-one and small group situations to customers or employees of the organization.
 * Employee is empowered to make decisions directly affecting their ability to perform the above duties and responsibilities.
 * Ability to define problems, collect data and establish facts. Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations. Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation.
 * The position requires the ability to develop priorities and adjust work plans to meet deadlines.
 * Must be capable and willing to learn CAT DBS System, Lotus Notes System and SIS.
 * Thorough knowledge of MS Excel, Word and PowerPoint and report writing applications, including but not limited to Cognos, Crystal Reports, and/or Tableau.

## Description

The Service Supervisor - Field Service is responsible for directly supervising field service technicians and the daily operations of the Machine Field Service Department, * Communicate and ensure a seamless transition of the machine field service processes to each Customer and internal departments.

 * Interprets company policies to workers and enforces safety & DOT regulations.
 * Established or adjusts work procedures to meet schedules.
 * Maximize efficiency and truck utilization through effective communication and scheduling.
 * Manage work order quality standards and technician responsibilities related to paperwork and reporting expectations.
 * Manage technician group and resources to maximize efficiency to reduce operational costs and meet targets for field service.
 * Manage technician payroll
 * Manage WIP in accordance with Warren CAT operational goals
 * Review and manage technician performance in alignment with established Key Performance Indicators
 * Responsible for customer satisfaction metrics and corrective action plans when goals are not met.
 * Establish and maintain exceptional business relationship with Warren CAT's customer base.
 * Responsible for the sale or the review of a quote as it pertains to a work order and managing profit margins within the work order.
 * Responsible for recruitment and retention of technician staff
 * Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing of all service calls.
 * Performs routine inspection of field service trucks for cleanliness and appearance.
 * Responsible for setting up maintenance schedules for all service trucks along with paper work.
 * Responsible for seeing that all service truck tooling is up to standards and a proper inventory of all tooling is kept and maintained.
 * Pro-actively establish effective relationships and support others in achieving high performance
 * Studies schedules and estimates worker hour requirements for completion of job assignment
 * Perform on call duties as assigned
 * Maintain a clean and organized work environment.
 * Display continuous respect, positive attitude and teamwork to achieve department and company goals.
 * Supervisory Responsibilities: Directly supervises field service technicians and the daily operations of the Machine Field Service Department