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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Azure Active Directory, User Environment Management, Connectivity Problems, Peripherals, Slack, Gsuite
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/7cf5d88c-026f-4dba-8f44-c0d3d302ae0d

## About the Role

3+ years of desktop support experience in an onsite end-user environment.
Strong hands-on experience supporting Mac OS, with solid troubleshooting ability in Windows 10 and Windows 11.
Proven background handling service desk tickets, technical issue triage, and user-facing problem resolution.
Working knowledge of Microsoft 365, Google Workspace, Zoom, and Slack in a business setting.
Experience supporting mobile devices, printers, and standard workplace hardware peripherals.
Familiarity with Active Directory and Microsoft Entra ID/Azure Active Directory administration or user support.
Ability to follow standard operating procedures, maintain accurate documentation, and manage multiple support tasks effectively.
Exposure to conference room support, lab IT, biotech, or pharmaceutical environments is a plus., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for employees in Cambridge, Massachusetts. This Long-term Contract position is fully onsite and will focus on resolving day-to-day desktop issues, supporting user onboarding and equipment lifecycle needs, and handling escalations that require in-person expertise. The role is ideal for someone with strong Mac and Windows troubleshooting experience who can keep end users productive in a fast-paced environment., Provide onsite desktop support for employees and address escalated technical issues that move beyond the initial service desk level.
Diagnose and resolve hardware, software, operating system, and connectivity problems across Mac and Windows devices.
Manage incident and request tickets, document resolutions clearly, and follow established support procedures.
Coordinate device deployment, hardware replacements, refresh activities, and asset tracking to maintain accurate inventory records.
Support employee onboarding and offboarding by preparing, recovering, and reassigning equipment and access as needed.
Assist with conference room technology, meeting support, printers, and specialized printing equipment to help ensure smooth business events.
Deliver support for tools such as Google Workspace, Microsoft 365, Zoom, Slack, mobile devices, and endpoint protection utilities.
Contribute to office IT initiatives and other technical projects, with occasional support for lab-related environments when required.