> Markdown version of [/jobs/ext/4583892-help-desk-agent](https://www.wearedevelopers.com/jobs/ext/4583892-help-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Agent

- **Company:** Solvit, Inc.
- **Location:** Rochester Hills, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Microsoft Office, Software Engineering, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://secure4.entertimeonline.com/ta/6116162.careers?ApplyToJob=1040494848&full_apply=&jobid=1040494848

## About the Role

Are you a strong communicator who enjoys solving problems and helping people? SolvIT, Inc. is seeking a Help Desk Agent - Level 1 to provide frontline technical and customer support for clients in the automotive industry.

This entry-level opportunity is ideal for individuals with customer service experience, strong computer skills, and an interest in technology. Previous professional IT experience is not required. We provide training to help you develop the knowledge and skills needed to support our customers., We're seeking someone who combines excellent customer service skills with the curiosity and willingness to learn new technologies., * High school diploma or equivalent.

 * Customer service experience and the ability to communicate professionally with individuals of varying technical backgrounds.
 * Familiarity with Microsoft Windows, Microsoft Office, and general computer applications.
 * Strong verbal communication, active listening, and written documentation skills.
 * Ability to navigate multiple computer systems while assisting customers.
 * Strong organizational skills and the ability to manage competing priorities.
 * Critical thinking skills and a methodical approach to problem-solving.
 * Ability to work independently and contribute to a collaborative team environment.
 * Willingness to learn automotive technology, diagnostic concepts, and technical support processes.
 * Reliable attendance and flexibility to meet established scheduling requirements.
 * English communication skills sufficient to perform customer support and documentation duties., * Previous experience in a call center, customer support, or IT help desk environment.
 * Exposure to automotive technology, diagnostics, or technical troubleshooting.
 * Ability to communicate in French or Spanish in addition to English.

## Description

As a member of our Help Desk team, you'll be one of the first points of contact for customers seeking assistance with automotive diagnostic services, technology, and parts-related inquiries.

You'll work with customers to understand their concerns, document technical issues, and help identify appropriate solutions. When more advanced assistance is needed, you'll coordinate with our technical support team to ensure issues are addressed efficiently.

Your Day-to-Day Responsibilities

 * Respond to customer inquiries received through telephone, email, and chat.
 * Gather relevant information to understand customer concerns and determine appropriate next steps.
 * Record customer interactions, troubleshooting activities, and resolutions in our ticketing system.
 * Provide initial support for automotive diagnostic services and related technical inquiries.
 * Recognize issues requiring additional expertise and escalate them to Level 2 support.
 * Communicate clearly with customers regarding support requests and issue resolution.
 * Collaborate with team members, supervisors, and other departments to deliver effective customer service.
 * Participate in training opportunities, team meetings, and other assigned projects.