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# Support Engineer

- **Company:** Skild Ai
- **Location:** San Mateo, CA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** 3D Printing, Computer-Aided Design, Microsoft Windows, Apple Mac Systems, Bash Shell, Command-Line Interface, Communications Protocols, Software Debugging, Linux, Firmware, Global Positioning Systems (GPS), Python (Programming Language), Signal Integrity, Universal Asynchronous Receiver/Transmitter, Serial Peripheral Interface, Pcb Layout, Lidar, Software Version Control
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/06b6d3d9-16d8-43b1-ba55-f9aa883cbdaa

## About the Role

* BS or MS in Mechatronics, Electrical, or Mechanical Engineering, or a related field, with 3+ years in a prototype, development, or failure-analysis lab.
 * Experience with robotic, vehicle, or drone hardware: PCBAs, harnesses, actuators, sensors, and power systems.
 * Demonstrated ability to root-cause hardware failures methodically from first principles, communicate findings clearly, and act on them.
 * Proficiency in parametric CAD for parts, fixtures, and assemblies (Onshape preferred).
 * Solid working knowledge of circuits, power distribution, signal integrity, and common electrical components, with the ability to independently read PCBA schematics, cable drawings, and test procedures.
 * SMD soldering and rework down to 0402, including hot-air and microscope work.
 * Crimping, rework, and harness assembly to IPC-A-610 / IPC/WHMA-A-620 standards; familiarity with connector families and electrical components.
 * Strong mechanical fundamentals: tolerance and fit analysis, material selection, fastener and vibration best practices, and DFM for printed, machined, and sheet metal parts.
 * Experience with FDM/SLA 3D printing and basic machine shop skills.
 * Comfort in Linux, macOS, and Windows terminals (bash, SSH, serial tools) and basic Python or bash scripting.
 * Thrive in a fast-paced environment where priorities and hardware change quickly.

## Description

We are looking for a Support Engineer to develop the systems and processes that ensure quality, reliability, and performance across our robotics and autonomous platforms. This role is hands-on with integrated hardware systems and entails building prototypes, designing/fabricating test setups in CAD, debugging/diagnosing electromechanical issues, and supporting manufacturing workflows., * Own fleet uptime: troubleshoot, root-cause, and repair electromechanical issues across a growing fleet with minimal supervision, and run the repair/RMA workflow from intake through return to service.

 * Track failures across the fleet, identify recurring issues, and write clear root-cause reports that drive design and process fixes.
 * Drive rapid prototypes end to end: build, test, and iterate on sub-assemblies, feasibility units, and full systems alongside other engineering teams.
 * Design in CAD and fabricate custom test fixtures, jigs, enclosures, and harnesses; produce machining-ready drawings using GD&T.
 * Read and interpret schematics, PCB layouts, and cable drawings to bring up, test, troubleshoot, and rework PCBAs and create custom harnesses.
 * Operate standard bench equipment (oscilloscopes, logic/spectrum analyzers, programmable power supplies, DMMs) and perform PCBA and cable rework to IPC standards.
 * Use the command line to flash firmware, pull and parse logs over SSH or serial console, and run diagnostic scripts during debug and bring-up.
 * Document prototyping phases, test procedures, and failure analyses clearly; manage design files and documentation under version control; source and procure components, and maintain organized BOMs for prototypes.
 * Maintain and troubleshoot lithium battery systems across the fleet: safe handling and charging, monitoring BMS behavior, and diagnosing pack and cell-level faults.
 * Work with embedded communication protocols (CAN, UART, I2C, SPI) and common robotics sensors (IMU, GPS, cameras, LiDAR).