> Markdown version of [/jobs/ext/4583984-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/4583984-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk technician

- **Company:** TEKSYSTEMS INC.
- **Location:** King George, VA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Kernel-Based Virtual Machine, Network Security, Local Security Policy, Public Key Infrastructure, Peripherals, User Administration, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9289607/helpdesk-technician

## About the Role

1. TS/SCI Clearance and IAT level II cert
 2. Experience with active directory user management, over the phone support, basic troubleshooting skills within a windows environment
 3. Eager to grow, team player

## Description

The Customer Technical Support Specialist will be responsible for:

 * Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
 * Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
 * Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
 * Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.
 * Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.
 * Track/monitor the status of escalated tickets and provide regular updates to users regarding estimated time to resolution.
 * Serve as the local authoritative voice during enterprise outages, disseminating updates from ONI Hopper/DIA to the local Dahlgren workforce.
 * Coordinate with ONI Hopper logisticians and local command authorities for the repair, return, or replacement of defective secure terminal equipment.
 * Ensure all users adhere to acceptable use policies and physical security standards for secure terminals.
 * Assist in tracking and auditing local JWICS hardware assets to ensure accurate accountability and alignment with ONI/DIA records.
 * Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
 * Provide basic orientation to new users regarding the correct operation of equipment and procedures for requesting support.
 * Other duties as assigned.