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# IT Field Services Technician

- **Company:** TAD PGS, Inc.
- **Location:** Laurel, MD, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $76,960.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple IOS, Apple Mac Systems, Systems Engineering, CompTIA Security+, Computer-Generated Imagery, Desktop Computing, Linux, Domain Name System (DNS), TCP/IP, Hardware Testing, Peripherals, Microsoft InTune, Computer Equipment, Laptops, Altiris, Software Version Control
- **Published:** November 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9292226/it-field-services-technician

## About the Role

* Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
 * Possess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research and external resources;
 * Have hardware experience to include desktops, laptops, and printers; Operating System (OS) experience to include Windows and Mac OS; Networking experience to include strong understanding of TCP/IP and DNS; and an understanding ofM365, Intune, Active Directory and Exchange;
 * Requires valid state-of-residence driver's license in good standing.
 * Have the ability to lift up to 40 lbs.
 * Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Desired Qualifications:

 * Bachelor's Degree in an IT-related field.
 * Enterprise-level experience with Linux and/or iOS;
 * Possess certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst; CompTIA Security+.
 * Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems and/or 2-4 years' experience with system management tools such as Altiris.

## Description

* Your primary responsibility will be to provide onsite IT support services for customers, including incident response, delivery and system set-up of new & repaired computers, along with installation of additional hardware, software and peripherals. You will work primarily on Microsoft Windows, Macintosh and Linux systems;
 * You will research, analyze, diagnose and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
 * Perform computer imaging, including software & hardware validation and pre-deliverytesting;
 * You will record and create documentation and assist in other teams' areas as needed.
 * You may drive vehicles to deliver computer parts or accessories around the site as needed.
 * Excellent communicator, highly motivated and have a strong customer focus with the ability to interface with all levels of staff.
 * Willing and able to support and work the necessary hours to finish critical work, routinely drive vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of Maryland.
 * You will perform other duties, as needed.