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# Application Support Engineer

- **Company:** First Orion Corp.
- **Location:** North Little Rock, AR, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Amazon Web Services, Software Applications, Application Performance Management, Bash Shell, Information Systems, Databases, Computer Engineering, Data Stores, Linux, Amazon DynamoDB, Elasticsearch, Python (Programming Language), PostgreSQL, NoSQL, Windows PowerShell, Application Data, Software Engineering, Data Logging, Scripting, Information Technology, Cassandra, Cloudwatch, Restful APIs, Amazon Redshift
- **Published:** November 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b426b3e2d76fa58c

## About the Role

* A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
 * 1-3 years of demonstrable experience in a Technical Support role.
 * Ability to explain complex ideas to those with limited IT and systems knowledge.
 * Good communication skills: verbal and written.
 * Listening ability and patience.
 * Extraordinary customer service and relationship management experience.
 * Proficient Critical thinking skills.
 * Knowledge of AWS services, tools and best practices.
 * Basic knowledge of SIP call flows
 * Basic knowledge of REST API protocols

Bonus Points:

 * Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
 * Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
 * Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

## Description

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you'll be doing:

 * Providing software application support under the supervision of the Senior Engineer.
 * Owns the production applications and ensures they are running as expected.
 * Monitors Branded Calling application data for anomalies.
 * Performing analysis on software application functionality and suggesting improvements.
 * Consulting with the software development team, internal users, and clients to improve application performance.
 * Ensure documentation is kept up to date by working with Engineering and QA.
 * Provides technical support to teams within the organization, and to external clients when required.
 * Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
 * Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
 * Monitoring application performance metrics.
 * Provide observability to the applications managed.
 * Implement Logging, Monitoring and Alerting for all applications.
 * Proactively identify and resolve technical issues.
 * Develop reports for teams across the business