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# IT Systems Support Specialist

- **Company:** Mindlance
- **Location:** Rancho Cordova, CA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Client Server Models, System Configuration, Desktop Computing, Graphics Software, Networking Hardware, Virtual Private Networks (VPN), System Center Configuration Manager, Software Engineering, Computer Networking Systems, Enterprise Software Applications, Information Technology, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/a4de993a-46cd-4de1-a274-e52ac50fcee2/it-systems-support-specialist

## About the Role

" Pay attention to detail and the ability to work with rapidly changing priorities

" Provide 2nd level help desk support

" Lift equipment that weighs up to 50 pounds

" Have a valid California Driver's License, Class C

Candidate should have the knowledge of:

" Windows 11 and Microsoft 365 application support

" Active Directory or other identity management system

" Imaging software and automated imaging processes using MECM/SCCM

" PC/Laptop deployments

" Teleworking and VPN solutions

" Principles and practices of customer service

" Principles and practices of troubleshooting computer system hardware and software problem

" Familiarity with WAN architecture and concepts of enterprise level applications at a high level

## Description

Seeking an individual to perform a wide range of advanced system support duties in a support

desk/applications/desktop/field environment. Candidate would provide effective support for enterprise,

client/server, desktop computer systems, network systems and business applications along with providing

information technology support. Current projects include assisting with imaging, set up, and deployment

for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with

new building setup and staff moves.

Candidate should have the ability to:

" Operate, maintain, and perform repairs on information technology equipment and software.

" Perform complex duties related to troubleshooting, configuring, performing diagnostics and

assignment specific desktop and network hardware and software issues and respond

appropriately to customer service requests

" Operate, maintain, and perform repairs personal computers, laptops and peripherals

" Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves