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# Data Center IT Infrastructure Technician

- **Company:** NTT
- **Location:** Mundelein, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $57,824 - $72,176
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Microsoft Outlook, CompTIA Network+, Data Centers, Desktop Computing, Web Browsers, Issue Tracking Systems, Networking Hardware, Microsoft Office, PuTTY, Telnet, Network Switches, Network Routers, System Availability, Bicsi, Peripherals, Information Technology, Laptops, Network Server
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/e8d3f441-a488-4a0a-8428-ae54e632708f/data-center-it-infrastructure-technician

## About the Role

* Previous experience working in a complex high availability data center environment is preferred.
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 * Working knowledge of data center processes and design (power, cooling, redundancy).
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 * Working knowledge of airflow management best practices.
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 * Working knowledge of computer hardware.
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 * Ability to provide and recommend solutions to internal staff and clients., * High School Diploma or GED required.
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 * 3-5 years of data center environment or help desk experience is required.
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 * CompTIA A+ certification or equivalent experience required.
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 * CompTIA Network + and BICSI Installer 1 certification preferred.
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## Description

The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals)., n
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 * Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
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 * Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
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 * Ability to coordinate technical tasks with internal groups and manage requests to resolution., * Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
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 * Familiarity with patch panels.
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 * Knowledge of copper and fiber cable testing equipment.
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 * Excellent troubleshooting and problem resolution skills.
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 * Able to operate material handling equipment - server lifts and pallet jacks.
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 * Ability to demonstrate effective team and interpersonal skills.
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 * Experience with Data Center incident resolution, asset management, and logistics.
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 * Critical thinking and decision making related to outage risk assessment.
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 * Regular, predictable attendance is essential for satisfactory performance.
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 * Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
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 * Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
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 * Experience with active directory, Office 365, and enterprise level ticketing systems.
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 * Experience with laptops, desktops, docking stations, and enterprise level peripherals.
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 * Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
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 * Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
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 * Must have the ability to communicate effectively both written and verbally.
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