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# IT Support Engineer

- **Company:** Everforth Apex
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, JIRA, Ubuntu (Operating System), Computer Maintenance, Linux, Microsoft Office, Networking Basics, Shell Script, Microsoft Power Automate, Information Technology, Gsuite
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/aeb0cbb2-0d5c-4c50-a311-4be1a4413b9b

## About the Role

Education: A Bachelor's degree in Information Technology or a related field is preferred. Relevant technical IT certifications are also highly regarded.

Experience: Candidates must possess three to four years of experience in computer maintenance and support, or an equivalent combination of education and professional experience.

Technical Skills: Professional certification as a Microsoft Certified Professional is required. Proficiency with Microsoft Office Suite or Google Workspace is necessary. Advanced knowledge of Linux/Ubuntu configuration, experience in shell scripting, Power Automate, and expertise in Jira and Slack configuration are required.

Preferred Qualifications

 * Strong understanding of end-user IT technology and basic networking principles.
 * Demonstrated ability to multitask, prioritize tasks effectively, and resolve technical issues with a sense of urgency.
 * Strong interpersonal and communication skills, both written and verbal.

## Description

* Configure laptops and implement security provisions to safeguard corporate information.
 * Install, configure, and maintain anti-virus software on end-user machines.
 * Manage IT assets and inventory, tracking and ordering office supplies, laptops, monitors, and peripherals.
 * Document support issues and resolutions systematically to enhance team efficiency.
 * Execute and help define standard IT processes and incident management standards.
 * Enforce local and global security policies to ensure information assets are protected.