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# Senior Support Engineer, NORAM

- **Company:** SANITY, INC.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Software Debugging, Next.js, TypeScript, Web Applications, Front End Software Development
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-support-engineer-noram-san-francisco-ca--eb66a850-d954-4d84-a969-7fb2213904a7

## About the Role

Technical Support, Operational Strategy, Artificial Intelligence (AI), Operating Systems, Content Development, Technical Support, Documentation, Problem Solving Skills, Communication Skills, Continuous Improvement, We're looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.

As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements., * Remote on the West Coast (PDT) in North America

 * 4+ years of hands-on experience in developer support or engineering roles.
 * Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
 * Demonstrated success in independently owning complex issues from diagnosis to resolution.
 * Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
 * Comfortable operating under pressure while maintaining clarity and empathy.
 * Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
 * Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
 * Curious, proactive, and energized by solving ambiguous problems.

## Description

* Independently own and resolve complex technical issues for enterprise customers.
 * Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.
 * Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
 * Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.
 * Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
 * Author and improve documentation, guides, and self-serve resources to reduce recurring issues.
 * Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
 * Participate in community support rotation and model high standards of clarity and empathy.
 * You'll own issues end-to-end, including a paid on-call rotation for high-severity production incidents.