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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 911 Communications Dispatcher I/II (Extra Help / Limited Term) - **Company:** County of San Mateo - **Location:** San Mateo, CA, United States - **Salary:** $100,984.0 - $139,610.0 - **Contract:** Temporary contract - **Skills:** Computer-Aided Design, Software Applications, Computer Literacy, Data Terminal Equipment, Computer-augmented Design and Manufacturing - **Published:** November 5, 2026 - **Apply:** https://www.careerbuilder.com/job-details/911-communications-dispatcher-i-ii-extra-help-limited-term-san-mateo-ca--bce51ea0-1855-47a6-a757-7beb058e5dc3 ## About the Role Public Safety, Aircraft Piloting, Communication Skills, Establish Priorities, Customer Support/Service, Leading Edge Technology, Psychiatry and Mental Health, Organizational Skills, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Two Way Radio, * 2+ years of Public Safety Dispatching Experience with Law, Fire, and/or EMS. * Possess CA POST Basic Dispatcher Certificate * Knowledge of Computer Aided Dispatch (CAD) operation; previous experience with Versaterm is highly desired. * Knowledge of basic computer use in a business office and Communications Center environment. * Ability to operate various types of communications equipment, including public safety telephones, two-way radio systems, data terminals, and other related technologies. * Ability to utilize available resources. * International Academies of Emergency Dispatch EMD certification is highly desired. Schedule: Once selected, the Department will coordinate with the successful candidate to set a consistent weekly or bi-weekly schedule based on the candidate's availability. PLEASE NOTE: The successful incumbent MUST be willing to work night shift hours, and/or weekend shifts. PLEASE NOTE: This is an Extra Help position, not Relief or Per Diem. Previous Dispatch experience is highly desired., Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. A typical way to qualify is a minimum of one year of experience receiving and processing calls while involved in performing multiple tasks simultaneously. Knowledge of: * English language, spelling, grammar, and punctuation. * Customer service and interpersonal communications principles. * Computer operation and use in office and Communications Center environments. * Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals. * Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: * Speak, read, and write English clearly. * Communicate clearly and concisely, in English, both orally and in writing. * Comprehend, interpret, relay, and document information via telephone, computer software/ data terminals, or other related technology. ## Description PSC is looking for experienced Public Safety Dispatchers to join our team for a 6-month assignment, which may be extended. The Extra Help Dispatcher will work 8 - 20 hours per week on a consistent weekly or bi-weekly shift., * Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies. * Screen information to determine the nature of the call, perform call classification, determine priority and jurisdiction, and document activity. * Screen and prioritize telephone workload. * Remain cognizant of workloads and specific systems status. * Provide support and assistance in a team concept during day-to-day operations and critical or large-scale incidents. * Assist in the coordination of mutual aid incidents. * Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers. * Testify in court regarding legal proceedings related to dispatch call(s) received. * Prepare and submit various reports such as incident reports. * Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas. * Remain current on procedures for manual dispatch operations and Communications Center evacuation. * Provide off-hours services as required. * Perform related duties as assigned., * Read and interpret various mapping devices and relay pertinent information. * Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. * Perform multiple tasks simultaneously. * Listen, understand, and relay information via telephone and in person. * Remain calm and controlled under stressful periods while projecting a professional demeanor. * Establish and maintain positive and courteous working relationships with customers, the community, and co-workers. * Work with the Communications Center team while maintaining assigned job responsibilities and duties. * Anticipate and adapt to fluctuating workloads in the Communications Center. * Communicate and receive constructive feedback and opinions to effect change. * Access and refer to information using available resources. * Read, interpret, understand, and follow written and oral instructions and/or information. * Remain seated for long periods of time. * Read and interpret text/data on electronic screens, computer printouts, and a variety of maps. * Remain focused and be able to hear in a noisy environment while communicating via telephone or face-to-face. Other requirements of the position: * Successfully complete a pre-employment medical examination and be subject to polygraph testing. * Follow strict drug use standards and guidelines. * Be willing to work night shift hours, and/or weekend shifts., * The 911 Communications Dispatcher I position requires working 12 to sometimes 16 hours per shift. This includes nights, holidays, and weekends. A) You understand and are willing to meet this requirement, or B) You are not willing or able to meet this requirement? This is a continuous recruitment which may close at any time. Apply immediately. This recruitment is open on a continuous basis, and selections may be made at any time within the process. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Continuous