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# Customer Experience Solution Architect

- **Company:** PROLIM Global Corporation
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Systems, Customer Data Management, Microsoft Dynamics CRM, Microsoft Dynamics, Runbook, Web Platforms, Enterprise Application Integration, Web Content Management System (WCMS), Information Technology, Data Management
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/customer-experience-solution-architect-austin-tx--5d6d461c-ae9f-4586-9056-8980f2be8732

## About the Role

Customer Experience, Customer Experience, Enterprise Architecture, Customer Relationship Management (CRM), Information Technology & Information Systems, Documentation, Enterprise Application Integration (EAI), Web Content Management System (WCMS), ERP (Enterprise Resource Planning), Data Management, * 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.

 * Extensive experience documenting current-state and target-state architectures.
 * Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
 * Deep understanding of enterprise application integration patterns.
 * Proven experience assessing and rationalizing complex technology landscapes.
 * Experience creating:

Solution Architecture Documents

Application Inventories

Integration Diagrams

Runbooks

Deployment Guides

Governance Models

Support Transition Documentation

 * Strong knowledge of:

CRM platforms

Web platforms and CMS solutions

Customer portals

ERP integrations

Customer data management

 * Ability to conduct discovery workshops and extract information from technical and business stakeholders.
 * Strong understanding of application support models and operational governance.
 * Experience working with architecture repositories and architecture management tools.
 * Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams

Good to Have

 * Experience presenting recommendations and findings to CIO-level stakeholders.
 * Experience in homebuilding, construction, real estate, or customer-centric industries.
 * Experience supporting ERP systems such as JDE.
 * Experience with customer experience transformation initiatives.
 * Knowledge of AI-assisted customer engagement solutions.
 * Experience establishing architecture governance functions.
 * Experience leading support transition and knowledge transfer engagements.