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# Deskside Support Technician

- **Company:** Wissen Infotech
- **Location:** Chicago, IL, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Desktop Computing, Network Connections, Software Engineering, Connectivity Problems, Information Technology, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/ae086e60-e3b4-4907-b6d8-a9247ef1200e

## About the Role

* Customer Service: Excellent customer service skills, with the ability to communicate effectively with users at all levels of technical proficiency.
 * End-user Computing: Strong understanding of end-user computing environments, including desktop systems, laptops, and peripheral devices.
 * Laptop: Proficient in supporting and troubleshooting laptop systems, including hardware and software issues.
 * Network: Knowledge of network connectivity and troubleshooting, with the ability to diagnose and resolve network-related issues.
 * Printers: Experience with printer installation, configuration, and maintenance, ensuring optimal performance and resolving print-related issues.
 * Technical Support: Strong technical support skills, with the ability to diagnose, troubleshoot, and resolve a wide range of technical issues.

<>Preferred Skills

 * Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows 10, etc.) are a plus.
 * Hardware and Software Installation: Experience with the installation and configuration of hardware and software, including operating systems, applications, and peripheral devices.
 * Documentation: Strong documentation skills, with the ability to create clear and concise technical documentation.
 * Team Collaboration: Ability to work collaboratively with other IT staff and departments to achieve common goals.
 * Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

## Description

We are seeking a skilled Deskside Support Technician to provide technical support, troubleshooting, and maintenance for end-user computing environments. The ideal candidate will have hands-on experience supporting desktop systems, laptops, printers, network connectivity, and peripheral devices while delivering excellent customer service., * Provide technical support and troubleshooting for desktop systems, laptops, and peripheral devices.

 * Assist users with installation, configuration, and maintenance of hardware and software.
 * Diagnose and resolve network connectivity issues, ensuring seamless communication within the organization.
 * Support and maintain printers and other office equipment, ensuring they function optimally.
 * Document and track all technical issues, resolutions, and customer interactions.
 * Collaborate with other IT staff to implement and maintain IT policies and procedures.
 * Educate and train end-users on proper use of hardware and software, promoting efficient workflows.
 * Maintain a clean and organized work environment, ensuring all equipment is properly stored and maintained.
 * Respond to technical support requests in a timely and professional manner, ensuring customer satisfaction.
 * Assist in the planning and execution of IT projects, contributing to the overall success of the department.