> Markdown version of [/jobs/ext/4586448-experience-acceleration-developer](https://www.wearedevelopers.com/jobs/ext/4586448-experience-acceleration-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experience Acceleration Developer - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** United States (Remote available) - **Salary:** $95,400.0 - $167,800.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon Cloudfront, Amazon S3, Business Process Modeling, Cascading Style Sheets (CSS), Software as a Service, Cloud Computing, Information Systems, Continuous Integration, DevOps, Web Development, Amazon DynamoDB, Github, Identity and Access Management, Node.Js, Search Technologies, Systems Integration, TypeScript, Web Applications, Workflow Management Systems, Data Logging, Cloud Platform System, Genesys, ReactJS, Large Language Models, Prompt Engineering, Amazon Relational Database Service, Infrastructure Automation Frameworks, Information Technology, Functional Programming, Cloudwatch, Api Gateway, Restful APIs, Terraform - **Published:** November 5, 2026 - **Apply:** https://diversityjobs.com/career/18844552/Experience-Acceleration-Developer-California ## About the Role * Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience. * Strong, practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch. * Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations. * Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI-assisted workflows. * Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other IaC tools, logging, and monitoring frameworks. * Strong problem-solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues. * Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams. * Self-motivated, proactive, and able to work independently in fast-paced and evolving environments. * Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus. * Ability to travel up to 20%. ## Description The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depth-in cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise-to ensure that the global demo ecosystem remains stable, secure, scalable, and always ready for use. The developer supports internal teams and authorized partners who rely on these systems to deliver compelling, real-world demonstrations of the Genesys Cloud platform. This role directly impacts revenue, enabling sales teams and showcasing Genesys innovation to prospects and customers worldwide. Key Responsibilities Web Development: Develop and maintain the primary demo web application and portal, along with vertical-specific "fictional customer" sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life. AI Adoption & Automation: Integrate AI into daily workflows, demo creation, automation, and internal tooling. Leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences, identify opportunities where AI adds meaningful value. Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations. Infrastructure & DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway. Apply DevOps best practices-including CI/CD, IaC, monitoring, and cost optimization-to improve reliability, scalability, and operational efficiency. Support: Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests. Troubleshoot failures, configuration issues, and integration problems with a customer-first approach that keeps global teams ready to demo. Team Collaboration: Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact., * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together.