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# Customer Support Administrator (IT Specialist)

- **Company:** GovCIO
- **Location:** Upper Marlboro, MD, United States
- **Experience:** Expert
- **Salary:** $77,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Biometrics, Configuration Management, Issue Tracking Systems, Remote Desktop Services, Office365, SC Clearance, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3494076247&tx=JR6357FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High school diploma with 6 - 9 years of IT customer support (or commensurate experience)
 * Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
 * Experience with system reimaging, remote desktop management platforms, and remote connection tools.
 * Ability to lift 50 pounds.
 * Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability., * A valid photo ID must be presented during each interview
 * During the Hiring Process
 * Enhanced Biometrics ID verification screening
 * Background check, to include:
 * Criminal history (past 7 years)
 * Verification of your highest level of education
 * Verification of your employment history (past 7 years), based on information provided in your application

## Description

GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Largo, MD., * Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.

 * Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
 * Troubleshoots and resolves issues with on-site communications equipment.
 * Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
 * Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
 * Maintains remote user assistance capabilities.
 * Provides technical assistance for relocations and moves.
 * Stages and takes down end-user workstations and associated equipment.
 * Manages user/workstation accounts and permissions within Active Directory.
 * Maintains operability of the Uninterruptible Power Supply (UPS).
 * Provides troubleshooting of VTC equipment.