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# Computer Client Support Analyst I: 26-03350

- **Company:** Akraya, Inc.
- **Location:** Sacramento, CA, United States
- **Salary:** $37,440 - $42,328
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Microsoft Office, Microsoft Operating Systems, Server Administration
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/computer-client-support-analyst-i-26-03350-sacramento-ca--e8a7af43-1c3f-4f62-a2a3-2f36c76e2d94

## About the Role

Customer Support/Service, Analysis Skills, Software Administration, Identify Issues, Hardware Administration, Help Desk, Customer Support/Service, Technical Support, Communication Skills, Operations Management, * Basic understanding of Microsoft Operating Systems.

 * Familiarity with Microsoft Office Suite applications.
 * Strong customer service and communication skills.

Domain / Industry Experience: Experience in a utility domain such as Gas, Electric, or Telecom Network is preferred.

## Description

This role provides essential entry-level technical support to clients experiencing issues with their computing devices and software. You will be responsible for diagnosing and resolving common technical problems, escalating complex issues, and ensuring seamless IT operations. Effective communication and collaboration are key to maintaining service quality and knowledge sharing within the team., * Troubleshoot and resolve desktop and mobile device issues.

 * Escalate complex technical problems to appropriate support teams.
 * Document and manage incident tickets accurately.
 * Monitor systems for alerts and address potential issues.
 * Contribute to process improvements within the service desk.