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# Senior Tech Support - (Mac/Windows) Onsite

- **Company:** Insight Global
- **Location:** Richardson, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Backup Devices, Bash Shell, VoIP, Command-Line Interface, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Python (Programming Language), System Center Configuration Manager, Windows PowerShell, Zero Trust Network Access, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Scripting, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite
- **Published:** November 5, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3496646374&tx=TT4744THV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate has 10+ years of enterprise IT support experience, deep macOS expertise, strong Windows knowledge, and the patience and communication skills to support a diverse user population of approximately 3,000-5,000 employees., * 10+ years of experience supporting enterprise Mac and Windows environments.

 * Advanced macOS and Apple hardware troubleshooting experience.
 * Strong understanding of FileVault, endpoint security, device compliance, and the macOS command line.
 * Experience supporting Windows endpoints and working knowledge of Windows server environments.
 * Experience with MDM and endpoint-management tools, including Microsoft Intune and/or Jamf.
 * Scripting or automation experience using Bash, zsh, Python, or PowerShell.
 * Experience handling senior-level escalations and mentoring or coaching technical support staff.
 * Strong executive support, customer service, de-escalation, and communication skills.
 * Working knowledge of Active Directory, VPN, DHCP, DNS, TCP/IP, VLANs, AV systems, and VoIP.
 * Ability to work onsite five days per week, travel approximately 10%, provide occasional after-hours support, and lift 40-50 pounds.
 * Experience supporting large, geographically distributed enterprise environments.
 * Experience leading office openings, infrastructure upgrades, or technology deployments.
 * Knowledge of Microsoft Autopilot, MECM, Zscaler, SharePoint, and backup solutions.
 * CompTIA A+, Network+, Apple Certified Support Professional, Jamf, CCNA, or relevant Microsoft certifications.
 * Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent professional experience.

## Description

A large enterprise organization is seeking a Senior Technical Support Engineer to serve as the senior technical resource and onsite point of contact for its Richardson technology hub. This individual will provide hands-on Mac and Windows support while coaching junior technicians, managing complex escalations, supporting executives, and leading local technology projects., * Coach and mentor a local team of 4-6 support technicians.

 * Own complex escalations across macOS, Windows, hardware, software, AV, networking, and endpoint-related issues.
 * Serve as the first point of contact for executive and high-priority technical support needs.
 * Provide hands-on deskside support as needed while prioritizing escalations and team development over ticket volume.
 * Support a roughly 50/50 Mac and Windows environment, with particular ownership of the macOS platform.
 * Troubleshoot FileVault, application, hardware, authentication, VPN, and device-compliance issues.
 * Partner with engineering teams, vendors, and regional support leads to resolve recurring problems and implement long-term solutions.
 * Support office openings, technology rollouts, infrastructure upgrades, and other project-based initiatives, representing approximately 20-30% of the role.
 * Create technical documentation, troubleshooting guides, and standard operating procedures.
 * Provide occasional after-hours support and travel to other U.S. offices when coverage or project support is required.