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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Cambridge, MA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Collaborative Software, Human-Computer Interaction, Azure Active Directory, Okta, Office365, Microsoft InTune, Computer Equipment, Patch Management, Servicenow, ManageEngine
- **Published:** November 5, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3496636476&tx=CT3836THI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.
 * Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.
 * Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.
 * Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.
 * Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.
 * Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.
 * Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.
 * Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.
 * Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.
 * Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience. Requirements - 5+ years of desktop support or end-user support experience in an enterprise environment.
 * Strong background supporting PC workstations, desktop hardware, laptop devices, and general endpoint troubleshooting.
 * Hands-on experience with Active Directory administration, account support, and identity tools such as Microsoft Entra ID and Okta.
 * Proficiency supporting Microsoft Windows 10 and Windows 11, including imaging, deployment, and issue resolution.
 * Experience assisting users with Microsoft 365 applications and collaboration tools such as Zoom and Microsoft Teams.
 * Working knowledge of ServiceNow for ticket handling, request management, and support workflow documentation.
 * Ability to provide in-person and remote support in a high-volume environment with excellent customer service and communication skills.
 * Familiarity with modern endpoint management and patching tools, including Intune and related device administration practices. Technology Doesn't Change the World, People Do.