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# ServiceNow Knowledge Management & HR Portal Specialist

- **Company:** Orion Group
- **Location:** North Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $70,720.0
- **Contract:** Temporary contract
- **Skills:** Digital Content, Enterprise Content Management, Knowledge Management, Web Platforms, ServiceNow HR Service Delivery, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/1b5adafa-b365-4114-b104-681b995dc21f/servicenow-knowledge-management-hr-portal-specialist

## About the Role

Orion Group is seeking a detail-oriented and highly organized HR Specialist - ServiceNow Knowledge Management & HR Portal to support a leading global pharmaceutical organization in Lake County, Illinois.\n, nThe ideal candidate will have 3-5 years of experience working with ServiceNow Knowledge Management and Case Management, strong communication and organizational skills, and hands-on experience maintaining knowledge articles, HR portals, websites, or other digital self-service solutions.\n
\nThis role requires someone who can independently manage competing priorities, collaborate with HR stakeholders and subject matter experts, and ensure HR information remains accurate, accessible, and consistent across digital platforms.\n
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 * 3-5 years of hands-on experience with ServiceNow Knowledge Management and Case Management.
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 * Experience creating, maintaining, organizing, or publishing knowledge articles and digital content.
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 * Experience supporting websites, employee portals, knowledge platforms, or digital self-service solutions.
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 * Strong written and verbal communication skills, with the ability to collaborate across multiple stakeholder groups.
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 * Excellent attention to detail, organizational skills, and ability to manage competing priorities.
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 * Experience coordinating content reviews, tracking requests, and following up on outstanding action items.
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 * Ability to work independently while maintaining accuracy, consistency, and established process standards.
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 * Comfortable working in a fast-paced, collaborative corporate environment.
\n, * Experience supporting HR knowledge management, HR service delivery, or employee self-service platforms.
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 * Familiarity with ServiceNow HR Service Delivery (HRSD) functionality.
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 * Experience with HR portals, content management systems (CMS), or internal employee websites.
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 * Experience working with HR subject matter experts, content owners, or knowledge authors.
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 * Understanding of knowledge management best practices, content governance, and quality assurance.
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 * Experience using analytics, user feedback, or reporting to improve knowledge content and digital resources.
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 * Experience supporting HR operations or shared services within a large enterprise organization.
\n, The successful candidate will be a hands-on HR knowledge management and digital content specialist who combines ServiceNow expertise with strong stakeholder coordination and content management capabilities.\n
\nThis position is particularly well suited for someone who has supported an HR Service Delivery team, managed knowledge articles within ServiceNow, maintained employee-facing HR portals, or coordinated HR self-service content improvements.\n
\nThe ideal individual is organized, proactive, detail-oriented, and comfortable balancing daily support cases with ongoing content maintenance and platform improvement initiatives.\n

## Description

nThis position will focus on managing HR knowledge content, supporting HR self-service platforms, coordinating stakeholder requests, and maintaining the accuracy and effectiveness of HR digital resources.\n, * Monitor knowledge content and portal resources for accuracy, usability, and opportunities for improvement.
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 * Leverage stakeholder feedback, usage analytics, and content performance insights to recommend enhancements.
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 * Assist with content audits, quality reviews, testing, cleanup, and validation activities.
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 * Identify outdated, duplicate, or inconsistent content and coordinate appropriate updates.
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 * Support continuous improvement initiatives to enhance HR knowledge accessibility and the employee self-service experience.
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