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# Senior Desktop Support Technician - Onsite- Maryland Heights, MO

- **Company:** NTT DATA, Inc.
- **Location:** Maryland Heights, MO, United States (Remote available)
- **Experience:** Expert
- **Salary:** $62,130.0 - $93,059.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Unix, Linux, Microsoft Visio, Microsoft PowerPoint, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-desktop-support-technician-onsite-maryland-heights-mo-maryland-heights-mo--095063b5-d988-481d-abce-0484e704cb57

## About the Role

On Site Support, Desktop Administration, Desktop Administration, On Site Support, Mentoring, Process Improvement, Operational Support, Identify Issues, Problem Solving Skills, Service Delivery, This role is ideal for an experienced technical professional who has built a strong foundation in desktop support and is ready to handle more complex technical issues and projects. The individual serves as a key escalation point, supports onsite operations, and contributes to process improvements while mentoring junior team members., * 4-6 years of relevant technical support or IT services experience

 * Undergraduate degree OR equivalent combination of education and experience
 * Strong proficiency in Windows-based environments including:
 * Microsoft Word, Excel, PowerPoint, Visio, and Outlook
 * Experience with advanced troubleshooting and issue resolution
 * Must have client-facing and customer service skills
 * Familiarity with desktop support tools and methodologies (e.g., A+ level skillset or equivalent)
 * Ability to manage multiple technical issues and tasks with minimal supervision
 * Willingness and ability to travel as required (including overnight domestic or international travel), * Certifications such as A+, MCP, MCSE, CNE, or Network+
 * Working knowledge of Linux/Unix operating systems
 * Experience coordinating onsite technical deployments or field services
 * Prior experience acting as an escalation resource or team lead
 * Exposure to process improvement initiatives or continuous improvement practices
 * Experience mentoring or guiding junior team members

Additional Requirements

 * Ability to meet general office and physical job requirements
 * Ability to perform essential job functions with or without reasonable accommodation

## Description

* Perform advanced troubleshooting and resolution of complex technical issues
 * Serve as an escalation point for onsite technicians and support teams
 * Coordinate with onsite facilities and technical stakeholders to ensure readiness and successful service delivery
 * Identify risks in client tasks and develop effective mitigation solutions
 * Support project execution, including managing smaller initiatives with supervisory oversight
 * Distribute workload across team members as needed to ensure service levels are met
 * Create and maintain documentation to track issue resolution and knowledge sharing
 * Recommend and support implementation of process improvements
 * Provide mentorship, guidance, and informal leadership to junior team members