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# IT Support Specialist _ Commerce, CA

- **Company:** AMVAC Chemical Corporation
- **Location:** Commerce, CA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Online Services, Microsoft Outlook, Business Systems, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Microsoft Dynamics, Netsuite, Oracle (Applications), Power BI, SAP (Applications), Microsoft SharePoint, TCP/IP, Wireless Access Point, Wi-Fi Technology, Computer Network Technologies, ServiceNow IT Service Management, Peripherals, Firewalls (Computer Science), Guidewire PolicyCenter, Microsoft InTune, Information Technology, Laptops, Tools for Reporting, Zendesk, Qad, Servicenow, User Accounts
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-commerce-ca-commerce-ca--b335a62b-d703-4533-b292-304693776b08

## About the Role

Technical Support, Sustainability, Stewardship, Productivity Management, Agriculture, Agricultural Crops, Product Management, Laptop PC, Mobile Devices, Manufacturing, * 5+ years of experience in IT support, desktop support, or service desk roles

 * Bachelor's degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
 * Advanced experience supporting end-user hardware and peripherals
 * Strong knowledge of WindowsOS, macOS, and Microsoft 365
 * Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
 * Experience with Intune and identity / access management
 * Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
 * Excel, Power BI, and business reporting tools
 * Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
 * Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
 * Ability to explain technical issues to non-technical users
 * Strong analytical and troubleshooting skills
 * Ability to prioritize and manage multiple tasks under pressure
 * Strong sense of ownership and accountability
 * IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

## Description

AMVAC has a new opportunity for an IT Support Specialist at the Commerce, California (R&D Center) who will be responsible for providing advanced technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing role at Axis as well as provide support for other locations and some remote employees.

The position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. This role is on-site - 5 days a week (Monday / Friday) with occasional nights / weekends., * Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals

 * Install, configure, and maintain Windows and macOS operating systems
 * Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
 * Diagnose and resolve complex hardware, software, and performance issues
 * Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
 * Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
 * Serve as the local IT point of contact during network outages or connectivity incidents
 * Work with application, ERP, and data teams to resolve reporting or data access issues
 * Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
 * Serve as an escalation point for complex incidents and recurring issues
 * Ensure incidents and service requests are resolved within defined service levels (SLA's) using the IT ticketing system
 * Perform root cause analysis and recommend permanent solutions
 * Maintain high-quality technical documentation and knowledge base articles
 * Manage Active Directory and Microsoft 365 user accounts, groups, and permissions; access support
 * Lead onboarding and offboarding IT on-site activities
 * Maintain accurate IT asset inventory and lifecycle management
 * Support audit, compliance, and internal control activities (SOX, IT policies)
 * This position is (typically) 60% Customer Support and 40% IT Support - onsite & remote