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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Papaya Global - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Asana, JIRA, Software as a Service, System Configuration, Data Validation, Data Migration, Data Security, Human Resources Information System (HRIS), Knowledge Management, Microsoft Project, Payment Service Provider, Systems Integration, Low-code, Golang - **Published:** November 5, 2026 - **Apply:** https://www.careerbuilder.com/job-details/implementation-manager-austin-tx--fec2e6c8-6b9b-4656-a728-99d2af3af3b4 ## About the Role We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you"ll act as the primary point of contact for new clients, guiding them through every phase of the implementation process-from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform. The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes., * Bachelor's degree or equivalent professional experience. * 3-5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments. * 3-5+ years of experience with payroll implementation or processing in the Americas. * Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions. * Proven ability to manage multiple client projects simultaneously from discovery to go-live. * Strong analytical and problem-solving skills, with a proactive approach to issue resolution. * Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment. * Customer-centric mindset with outstanding relationship-building capabilities. * Experience in Change Management and continuous improvement practices. * Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency. * Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity. * Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency. Technical & Project Management Expertise * Proficiency with payroll software platforms and HRIS/ERP systems. * Strong understanding of data migration, system integration, and platform configuration. * Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution. * Experience managing multiple, concurrent implementation projects with excellent project planning skills. * Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project. Communication & Interpersonal Skills * Exceptional verbal and written communication skills. * Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership. * Strong client-facing presence and the ability to manage expectations with empathy and confidence. ## Description VMS connector Connect your VMS seamlessly Core Payment Services Platform overviewCore Global payments infrastructure Contractor managementCore End-to-end contractor lifecycle Payments APICore Embed payroll payments anywhere Payment railsCore Fastest in-country delivery Banco walletCore Instant worker access to pay Payment Methods. Expanded.Core Every market. Every wallet. Platform Capabilities Split payments Pay across multiple accounts Virtual IBAN account Dedicated receiving accounts Core Intelligence How OneData worksCore Single workforce data model AI data assistantCore AI-powered data validation Platform Capabilities Integration & mapping Connect your HCM & ERP stack Payment connector Integrate any payment source JE automation Automated journal entries Core Tools Platform overviewCore Compliance intelligence engine Knowledge base copilot AICore AI compliance assistant CountrypediaCore Country-by-country regulations Paymentspedia Global payment intelligence We Own It Full Liability Ownership Risk & liability coverage Payment protection Product releases Enterprise Grade Built for Fortune 500 Security & compliance Licensed financial institution Payments transparency 180+ countries coverage AI + Human Experts Side-by-Side Delivery, Client Onboarding & Project Management * Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. * Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation. * Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. * Maintain consistent, proactive communication with clients throughout the implementation journey. * Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery. * Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting. Problem Solving & Cross-Functional Collaboration * Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes. * Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency. * Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams. Process Optimization & Feedback Loops * Collect client feedback and analyze implementation trends to inform continuous improvement initiatives. * Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks. * Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes. * Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes. Compliance & Documentation * Ensure all implementations adhere to regional and international payroll compliance requirements. * Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes. * Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight. * Facilitate a structured handover to Account Management and Customer Success teams post-implementation., * Terms * FX policy * Wallet and Payment Processors * Accessibility * Cookies Policy * Papaya Standards * Code of Conduct * Hey AI, learn about us * Wallet Terms & Conditions All rights reserved to papaya global 2026 * EN * ES * DE * FR Payments Solutions * Payments * Workforce Wallet * Payments Protection * Licenses * Workforce Payments APIs Workforce Solutions * Workforce Management * Connectors * Employee Portal * JE Reconciliation * Workforce Analytics * GDPR * Data Security Employment Models * International Payroll Solution * Employer of Record * Contractors * Agents of Record Employment Services * Global Equity * Global Benefits * Global Immigration Resources * AI for Global Compliance * Library * Blog * Glossary * Academy * Countrypedia * Paymentspedia * Competitor Comparison * FAQs * What is Global Payroll * What is a Global PEO * What is an Employer of Record * International Payroll Processing Guide Company * About Us * Careers * Our Customer Promise * Media & Press * Team * Support * WhatsApp +1 (888) 316-4994 * Contact Support * Contact Us * Promotions T&Cs * Online Affiliate * Partnerships * * * * Papaya Global meets the highest international security and privacy standards, including SOC 1, SOC 2, ISO 27001, ISO 27701, and GDPR. Papaya Global's payment services are offered through Azimo, Papaya's licensed payments arm. Azimo is a payment services provider regulated in five Tier-1 jurisdictions. These licenses allow Papaya, together with its partners, to provide workforce payments worldwide. For further information on Azimo's licences worldwide, check our licensing page. * Privacy * Terms * FX policy * Wallet and Payment Processors * Accessibility * Cookies Policy * Papaya Standards * Code of Conduct * Hey AI, learn about us * Wallet Terms & Conditions