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# Senior Technical Support Engineer

- **Company:** Microsoft
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $86,100.0 - $169,800.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Integration Architecture, User Authentication, Microsoft Azure, Microsoft Online Services, Cloud Engineering, System Configuration, Machine Learning, Microsoft Software, OpenAI, Azure Machine Learning, Diagnostic Tools, Information Technology, Restful APIs
- **Published:** November 5, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28162945/Senior-Technical-Support-Engineer-Texas-All-Cities-1210

## About the Role

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience, * Hands-on technical experience with at least one of the following Microsoft Azure AI technologies is required - Azure AI Foundry, Azure Machine Learning, Azure OpenAI, Azure Cognitive Services / Azure AI Services. Demonstrated experience deploying, configuring, troubleshooting, or supporting AI/ML solutions in Microsoft Azure environments.

 * Working knowledge of cloud architecture, REST APIs, authentication and authorization, networking, and application integration concepts.
 * Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
 * Ability to collaborate effectively with engineering, product, and support teams and drive complex technical issues through resolution.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

## Description

* Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
 * Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
 * You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
 * Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.