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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** West Bend, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $44,720.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Software Engineering, Office365, Computer Equipment, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/west-bend/cf9fb13b-17e3-4b85-ad0d-35e79a5c5644

## About the Role

Apple IPad
Communication
Microsoft 365
Problem Solving
Customer Service
Active Directory
Technical Support
Help Desk Support
Computer Hardware
Business Valuation
Microsoft Windows 10
Smartphone Operation
Remote Access Systems
Full Stack Development
Service-Level Agreement
Business Transformation
Hardware Troubleshooting
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)

1 to 3 years, * 1-3 years of experience in a Help Desk, Service Desk, or Technical Support role.

 * Experience supporting Windows 10/11 environments.
 * Basic knowledge of Active Directory, password resets, and user account administration.
 * Experience supporting Microsoft Office 365 applications, including Outlook.
 * Familiarity with ServiceNow or a similar ticketing system.
 * Experience troubleshooting VPN and remote access issues.
 * Strong phone, customer service, and communication skills.

Preferred Skills

 * Help Desk Support
 * Technical Troubleshooting
 * Active Directory
 * ServiceNow
 * Office 365
 * Windows 10/11
 * Ticketing Systems
 * Phone and Remote Support, * Strong customer service mindset and interpersonal skills.
 * Excellent verbal and written communication abilities.
 * Critical thinking and problem-solving skills.
 * Ability to work effectively in a team environment.
 * Eagerness to learn and grow within an IT support organization., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a Service Desk Analyst with 1-3 years of IT support experience to join a collaborative service desk team. This individual will provide technical support to end users, troubleshoot hardware and software issues, and deliver exceptional customer service while meeting established service levels., * Provide technical support for computer hardware, software, and business applications.

 * Support and troubleshoot mobile devices, including iPhones, iPads, and Android devices.
 * Respond to and resolve service desk tickets in a timely manner while meeting service level agreements (SLAs).
 * Diagnose and troubleshoot Windows operating systems, Office 365 applications, VPN connectivity, and user account issues.
 * Communicate technical solutions clearly to end users with varying levels of technical knowledge.
 * Deliver one-on-one assistance and basic training to users as needed.
 * Document issues, resolutions, and support activities within the ticketing system.
 * Escalate complex issues to the appropriate support teams when necessary.
 * Collaborate effectively with team members to ensure high-quality customer support.