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# Technical Analyst II

- **Company:** 94-1687665 Bank of America, National Association
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Linux, DevOps, Microsoft PowerPoint, SQL Databases, Computer Networking Systems
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-analyst-ii-jacksonville-fl--c02bdd11-6eb7-43b1-9fb2-915f13930c95

## About the Role

Technical Analysis, Leadership, Career Development, Military, Talent Management, Event Management, Production Support, Network Systems, Systems Administration/Management, Blueprints, * 3+ years of applicable expereince

 * ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint.

Desired Qualifications:

 * Experience with vendor hosted applications and keeping vendors accountable for incident resolutions

 * SQL query experience

Skills:

 * Analytical Thinking
 * Collaboration
 * Influence
 * Production Support
 * Result Orientation
 * Adaptability
 * Business Acumen
 * Innovative Thinking
 * Solution Delivery Process
 * Solution Design
 * Automation
 * DevOps Practices
 * Project Management
 * Risk Management
 * Stakeholder Management

## Description

This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, production support, or security engineering, and consistently performing activities independently., * Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain

 * Opens triage bridge lines and updates bridge boards, engaging teams as required
 * Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
 * Owns event management and fulfilment items such as password resets and reporting requests
 * Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
 * Writes and maintains documentation such as scripts and instructions and supports change activities