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# Information Technology Specialist

- **Company:** REDHAWK LLC
- **Location:** Calverton, MD, United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Data Integrity, Disaster Recovery, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Open Source Technology, Computer Network Operations, Information Technology, SolarWinds (Software), Hardware Infrastructure, Splunk, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/a6d920c3-99e0-4caa-aa25-94002dd745fb/information-technology-specialist

## About the Role

* A Bachelor's degree and 2 years of experience. An additional 4 years of experience may be substituted in lieu of the bachlor's degree requirement.
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 * Demonstrated 1+ years in IT operations, network operations, or a cybersecurity support role experience.
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 * Must either possess and maintain, or obtain prior to start date, one of the following professional certifications:
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 * CASP+ CE, CCNA-Security, CISSP (or Associate), CND, CSSLP, CySA+, GICSP, GSEC, Security+ CE, SSCP
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 * Experience with ServiceNow or similar ITSM tools for incident and request management.
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 * Familiarity with monitoring tools such as Splunk, SolarWinds, or similar platforms.
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 * Understanding of incident response processes, including severity classification and escalation procedures.
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 * Strong analytical and troubleshooting skills with the ability to operate in a fast-paced environment.
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 * Demonstrated strong communication skills with the ability to provide clear and timely updates.

## Description

* Ensure successful pass down of information to the oncoming shift to maintain seamless operations and continuity.
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 * Complete Task List Reports, clearly documenting all shift activities, incidents, and operational events.
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 * Monitor personnel activity, alerts, and DSCTS-Operations mailboxes to ensure timely communication and response to operational needs.
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 * Monitor Splunk dashboards, SolarWinds, and other enterprise tools, and promptly notify the Shift Lead of identified issues.
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 * Oversee the performance and security of monitoring tools to maintain system functionality and data integrity.
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 * Create, update, and audit ServiceNow tickets (incidents, service tasks, and requests) to ensure accurate tracking, documentation, and resolution.
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 * Perform initial triage, troubleshooting, and resolution of incidents and service requests to restore normal operations.
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 * Document troubleshooting steps, actions taken, and service restoration details within ServiceNow for accurate record-keeping and knowledge sharing.
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 * Verify incident resolution with end users and ensure proper ticket closure and documentation.
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 * Escalate unresolved or complex incidents to appropriate teams (e.g., System Administration, NSS, or external vendors)
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 * Initiate and coordinate Major Incident Response Plan (MIRP) activities, including bridge line setup, stakeholder notifications, and incident tracking.
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 * Coordinate with cross-functional teams to troubleshoot and resolve outages, minimizing operational disruption.
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 * Maintain and utilize escalation paths, call lists, and contact rosters to ensure rapid engagement of supporting teams.
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 * Conduct investigations and diagnosis of outages, incidents, and service requests using enterprise tools, vendor resources, and open-source research.
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 * Perform trend analysis to identify recurring issues and support proactive problem resolution.
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 * Conduct root cause analysis in coordination with responsible teams and support updates to documentation and process improvements.
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 * Create and submit knowledge articles to support continuous improvement and knowledge transfer.
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 * Participate in disaster recovery processes to support business continuity during major system failures.
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 * Perform quality checks on tickets, reports, and deliverables to ensure accuracy, completeness, and proper categorization prior to submission.
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 * Support asset management activities, including receiving, inventorying, and tracking hardware shipments at BIMC (SA-26).
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 * Coordinate and facilitate shipment of hardware components (e.g., RAM, PSUs, HDDs) to CONUS & OCONUS sites, ensuring proper documentation and accountability.
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