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# Avaya Support Engineer

- **Company:** Cogent IBS, Inc
- **Location:** Jackson, MS, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** VoIP, Communications Protocols, H.323 Protocol, Network Architecture, Routing, Session Manager SubSystems, Wide Area Networks, WebRTC, Scripting
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/466231ef-8b29-4d3a-8079-a8ae8b8bd41f

## About the Role

Candidates must demonstrate the following qualifications and experience:

 1. Avaya Experience
 * Minimum of 15 years of hands-on experience working with Avaya communication systems.

 2. Avaya Products & Platforms
 * Avaya Communication Manager 7.1.3
 * Avaya Session Manager 7.1.3
 * Avaya Call Management System (CMS) R18
 * Avaya System Manager 7.1.3
 * Avaya Workforce Optimization 15.2

 3. Avaya Hardware & Equipment
 * Avaya G650, G450, and G430 systems
 * Spira Session Border Controllers (SBCs)

 4. Voice & Communication Protocols
 * In-depth knowledge and hands-on experience with real-time communication technologies.
 * Strong understanding of voice and video communication protocols, including H.323 and SIP.

 5. Networking & Infrastructure
 * Knowledge of routing and switching.
 * Understanding of firewall technologies and configurations.
 * Experience with WAN technologies.
 * Strong understanding of Quality of Service (QoS).

Preferred Qualifications
The following skills and experience will be considered an advantage:

 * Experience with BroadSoft Hosted VoIP products.
 * Ability to automate routine operational tasks using Python scripting.

## Description

The client is seeking an experienced Senior Avaya Support Engineer to support, maintain, configure, and enhance its enterprise voice and telecommunications infrastructure.
The ideal candidate will have at least 15 years of hands-on experience with Avaya communication systems and a strong understanding of enterprise voice technologies, telecommunications protocols, and network infrastructure.
This role will provide advanced technical support, troubleshoot complex voice-related issues, assist with new system deployments, and ensure the reliability and performance of the organization's Avaya environment.
Key Responsibilities

 * Configure, install, and support new Avaya communication systems and related technologies.
 * Monitor and maintain the overall health of the Avaya environment, including trunking and associated adjunct systems.
 * Troubleshoot, investigate, and resolve Avaya-related incidents, service requests, and programming tickets.
 * Provide Tier III technical support for complex voice and telecommunications issues.
 * Collaborate with telecommunications service providers to identify and resolve circuit-related problems.
 * Support the deployment, implementation, and integration of new products and technologies within the Avaya portfolio.
 * Participate in a rotational on-call schedule to provide voice infrastructure support.
 * Develop and maintain accurate technical documentation for newly implemented products and services.
 * Communicate professionally with vendors, customers, and internal technical teams.
 * Provide technical guidance and training to junior-level staff on Avaya technologies.