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# Servicenow Sr. Developer/technical Consultant Itsm / Itam / Itom / Csm / Fsm (Csa, Cad)

- **Company:** Tata Consultancy Services Limited
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Cyber Security, Scrum Methodology, Software Tools, Software Application Programming, ServiceNow HR Service Delivery, Enterprise Integration, Curam Social Program Management, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://diversityjobs.com/career/18843999/Servicenow-Sr-Developer-Technical-Consultant-Itsm-Itam-Itom-Csm-Fsm-Csa-Cad-New-York-Astoria

## About the Role

* Experience as a Technical Lead
 * Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
 * Understanding customer business requirements and convert to functional requirements
 * Responsible for reviewing requirements for accurate estimation
 * Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
 * Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
 * Review, and do proactive analyze and resolve application issues as needed
 * Mentor and share technical knowledge/guidance to team
 * Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
 * Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
 * Should possess good knowledge in Agile/Scrum methodology
Behavioral competency

 * Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
 * Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
 * Excellent team management skills to manage the project team and members
 * Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have

 * Experience in ServiceNow custom application design and development
 * Evaluate the tool stability and performance and provide recommendations
 * Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
 * Preferred to have ServiceNow Implementation Specialist certification
 * Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

## Description

* ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
 * ServiceNow Certified System Administrator (CSA)
 * ServiceNow Certified Application Developer (CAD)
 * ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
ServiceNow CSA, CAD certifications
Roles & Responsibilities