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# Help Desk Technician - Level 1

- **Company:** DiMarco Group
- **Location:** Rochester, NY, United States
- **Salary:** $41,600 - $49,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Computer Networks, Issue Tracking Systems, Inventory Management Software, Office365, Computer Equipment, Information Technology, User Accounts
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-level-1-rochester-ny--9b965b35-de02-4b58-8574-62b0c2ae27f0

## About the Role

Help Desk, Technical Support, Customer Relations, Help Desk, Information Technology & Information Systems, Customer Support/Service, 1st Level Support, Time Management, User Account Administration, Documentation, Required

 * Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
 * Strong customer service and communication skills.
 * Basic understanding of computer hardware, software, and networking concepts.
 * Reliable transportation and the ability to travel to offsite locations as needed.
 * Ability to work independently and as part of a team.

Preferred

 * Experience supporting Microsoft 365 applications.
 * Familiarity with Windows 11 operating systems.
 * Experience using help desk or ticketing systems, preferably Halo.
 * Previous customer service or technical support experience.

## Description

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure., * Serve as the first level of technical support for end users across the organization.

 * Respond to and resolve help desk tickets in a timely and professional manner.
 * Create and manage user accounts, including password resets and access requests.
 * Maintain accurate IT documentation, asset records, and inventory tracking.
 * Provide exceptional customer service and technical assistance to employees.
 * Assist with the setup, deployment, and support of computer hardware and software.
 * Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
 * Utilize the Halo ticketing system to document, track, and manage support requests.
 * Travel to company locations as needed to provide onsite technical support.
 * Demonstrate a willingness to learn new technologies and expand technical skills.