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# SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL Technologies
- **Location:** Northbrook, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Servers, Windows Servers, Azure Active Directory, Microsoft SharePoint, TCP/IP, User Provisioning Software, Wide Area Networks, Wi-Fi Technology, Okta, Microsoft InTune, Windows Client
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senioradministrator-miscrosoft-windows-microsoft-servers-rds-touch-services-northbrook-il--71f0a9aa-7ace-43ad-81ef-1bb2c4dad142

## About the Role

Microsoft Windows Server, Operating Systems, Service Level Agreement (SLA), Customer Support/Service, Customer Escalations, Help Desk, Maintenance Services, Microsoft Windows System Administration, iOS, Mac Operating System, * Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.

 * Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
 * Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
 * Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
 * Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
 * Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
 * Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
 * Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Other Requirements

Language requirements:

 * Canada: fluent English and French
 * LATAM: fluent English plus Portuguese, Spanish and French; Portuguese and Spanish are essential, French is strongly preferred

## Description

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user's language. Meet SLAs and keep unresolved complaints to a minimum., * Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.

 * Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
 * Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
 * Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.
 * Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
 * Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
 * Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
 * Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.