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# Sr. Manager TechOps

- **Company:** Robert Half
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Franchise
- **Skills:** Active Directory, Microsoft Azure, Cyber Security, Reliability of Systems, Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.atlantacareerpath.com/job.asp?id=3496652865&tx=FJ2522FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Communicate technology performance, operational issues, and risk considerations clearly to leaders across the business. Requirements - 7+ years of progressive IT experience, including at least 3 years in a senior technology operations leadership role.
 * Broad hands-on background spanning infrastructure, technical support, systems, networking, security, and operational management.
 * Demonstrated success owning multiple IT functions at once, including help desk, infrastructure, security, and vendor oversight.
 * Experience working effectively in a smaller organization where leaders are expected to be both strategic and hands-on.
 * Strong knowledge of Microsoft environments, with practical experience in Azure and Active Directory.
 * Familiarity with ticketing or IT service management platforms; experience with Freshservice, Freshworks, or similar tools is valuable.
 * Proven ability to manage vendors, influence business stakeholders, and explain technical risk in clear business terms.
 * Experience supporting distributed or multi-site environments is preferred; exposure to franchise, retail, education, childcare, or consumer services settings is a plus. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Direct daily technology operations across infrastructure, end-user support, systems administration, network reliability, and information security.
 * Lead and mentor a small-to-midsize IT team while remaining actively involved in troubleshooting, service delivery, and operational improvements.
 * Manage core Microsoft-based environments, including Azure and Active Directory, to support performance, availability, and scalability.
 * Oversee cybersecurity practices by strengthening controls, monitoring risk, and supporting compliance-focused operational standards.
 * Administer help desk processes and ticket workflows using a service management platform such as Freshservice or a comparable system.
 * Coordinate vendor partnerships, negotiate service agreements, and hold third-party providers accountable for delivery and performance.
 * Guide formal change management activities, including leadership of Change Advisory Board discussions and approval processes.
 * Prepare and manage IT budgets, align spending with business needs, and prioritize investments across operational initiatives.