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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, IT & Business Systems - **Company:** Kostopoulos Investment Holdings, LLC - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $150,000 - $170,000 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Business Systems, Cloud Computing, Middleware, IT Management, Netsuite, Salesforce.Com, Shopify, AI Infrastructure, Software Licensing, Zapier, Backend, Tools for Reporting - **Published:** November 5, 2026 - **Apply:** https://startup.jobs/senior-manager-it-business-systems-stemwave-10677590 ## About the Role * 4-6 years of IT leadership, including building IT strategy and systems roadmaps (startup or high-growth required; building a team or function from the ground up strongly preferred). * Hands-on ownership of day-to-day IT: hardware, end-user support, onboarding/offboarding, access and security. * 2+ years of hands-on Salesforce administration (automation, configuration, integrations). * 2+ years building and supporting integrations (APIs, middleware, automation tools) in a company with substantial sales and marketing operations. * Experience with Zapier or similar, Shopify, NetSuite, and AWS or another cloud environment. * Experience building or deploying AI infrastructure or AI-powered workflows. * Strong experience connecting websites, SEO systems and marketing platforms to Salesforce. * Solid grasp of marketing attribution across paid media (Meta, Google, YouTube, Bing). * Experience managing contractors, agencies or external developers. * Clear communicator who can explain technical trade-offs to non-technical teams. ## Description This is a builder role for someone who would rather fix it than file a ticket about it. You'll own every system that runs StemWave (Salesforce, NetSuite, RF-Smart, Shopify, Zapier, etc.). You'll set the IT strategy and roadmap, lead a lean team (today, an IT Manager and a Salesforce Administrator), and still be the person who jumps into an API integration, debugs a broken Zapier flow, or sets up a new hire's laptop on their first morning. You'll report to our Head of Finance & Administration and partner closely with Sales, Marketing, Finance and Operations. If you've built IT from the ground up at a startup, like owning both the strategy and the screwdriver, and pick up new platforms quickly, this role is for you. What you'll do Own IT, end to end and in person * Run day-to-day IT for the office: hardware and equipment, device setup and lifecycle, onboarding/offboarding, accounts and access, network, printers, conferencing and end-user support. * Manage IT asset inventory, software licenses and vendor contracts. * Own security basics and standards: permissions frameworks, access reviews, backups, documentation and SOPs. * Serve as the escalation point for systems issues and cross-functional technical blockers. Build and run our business systems * Administer and optimize Salesforce: automation, workflows, permissions, configuration and integrations. * Design, build and maintain integrations across Salesforce, NetSuite, HighRadius, RF-Smart, Shopify, marketing platforms, analytics tools and our website. * Own the technical infrastructure behind the website: backend logic, lead capture, routing, tracking, attribution and performance. * Build marketing attribution and marketing-to-Salesforce connectivity across Meta, Google, YouTube and Bing. * Write and maintain APIs, middleware and automation (Zapier or similar) that remove manual work. Build our AI and cloud infrastructure * Stand up and manage cloud infrastructure (AWS or similar) as the business grows. * Lead the rollout of AI tools and AI-powered workflows across the company: selecting tools, connecting them to our data and systems, and setting guardrails. * Evaluate, learn and implement new platforms quickly as needs change. Lead the team and the roadmap * Build, own and execute the IT strategy and a multi-year systems roadmap. * Lead and develop the IT and Business Systems team (an IT Manager and a Salesforce Administrator today) and grow it as the business scales. Delegate based on each person's strengths and coach where they're still growing. * Manage contractors, external developers, agencies and platform vendors. * Prioritize competing requests from across the company and say clearly what gets done when. * Bring your manager options, trade-offs and honest pushback, not just status updates. Who you are * Startup builder. You've worked on a small startup team or built an IT function from scratch. You know what "good enough for now" looks like and when it isn't. * Scrappy and hands-on. No task is beneath you. You'll unbox a monitor in the morning and write an integration in the afternoon. The team is lean, so you're comfortable covering any part of the stack yourself when it's needed. * Fast learner. You pick up new platforms on the fly and are excited, not anxious, about tools you haven't used yet. * Flexible, and leads by example. You adapt as priorities shift, set the standard for your team by doing the work, and can have direct, constructive conversations with your manager. * Organized and structured. You run a clean backlog, document as you go, delegate well, and can read the strengths and gaps of the people around you to put the right person on the right work.