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# Site Reliability Engineer Incident Response Lead

- **Company:** IT Accel
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Bash Shell, DevOps, IT Management, Python (Programming Language), Windows PowerShell, Reliability Engineering, Site Reliability Engineering Practices, Prometheus, Datadog, Data Logging, Google Cloud, Grafana, Kubernetes, Terraform, Splunk, Dynatrace, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/3a33fc8c-7b02-4ce2-98e3-9fdac2e05b3e/site-reliability-engineer-incident-response-lead

## About the Role

* 7+ years in SRE, DevOps, or production operations, with at least 3 years in an SRE role.
 * Proven track record leading major incidents (incident commander or equivalent).
 * Strong hands-on experience with public cloud - Google Cloud Platform and/or Microsoft Azure.
 * Hands-on with observability tools (e.g., Datadog, Splunk, Dynatrace, Grafana/Prometheus, or similar).
 * Scripting and automation skills in Python, Bash, or PowerShell.
 * Working knowledge of infrastructure-as-code (Terraform or similar) and CI/CD pipelines.
 * Experience with ITSM incident and change processes (ServiceNow or similar).
 * Calm under pressure, with clear written and verbal communication.

Nice to Have

 * Retail or e-commerce peak-season experience (Black Friday / Cyber Monday).
 * Kubernetes / GKE experience.
 * Experience supporting POS and store systems.

## Description

Our client is heading into its busiest season of the year and needs a hands-on SRE to keep its platforms stable through peak holiday traffic. You will own SRE practices for the season and lead incident response when something breaks - running the bridge, driving resolution, and making sure the same problem does not happen twice.

What You'll Do

 * Lead incident response during the holiday period: triage, coordinate the bridge, drive resolution, and communicate status to IT leadership and business stakeholders.
 * Run blameless post-incident reviews and track corrective actions to closure.
 * Define and tune SLIs, SLOs, and alert thresholds for customer-facing and store-supporting systems.
 * Build and maintain runbooks, escalation paths, and on-call procedures for the season.
 * Improve monitoring, logging, and dashboards so issues are caught before customers notice.
 * Lead pre-peak readiness work: capacity checks, change freezes, failover tests, and game-day exercises.
 * Automate repetitive operational tasks to reduce toil and speed up recovery.
 * Take part in the on-call rotation, including some after-hours and weekend coverage.