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# IT Support Specialist

- **Company:** Vireo Health Inc.
- **Location:** Jacksonville, FL, United States
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Meter Data Management (Flow Meters), Microsoft Office, Networking Basics, Network Monitoring, Microsoft SharePoint, Software Deployment, TCP/IP, Wide Area Networks, Office365, IT Architecture, Peripherals, Casper Suite, Laptops, Network Server, User Administration
- **Published:** November 5, 2026
- **Apply:** https://www.juju.com/job/16_e94c836f

## About the Role

* Solid understanding of IT service management and incident handling.
 * Strong troubleshooting and problem-solving skills.
 * Working knowledge of:
 + Windows, Android and macOS operating systems
 + Entra ID, Active Directory and Group Policy, SSO.
 + ·Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
 + Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
 + RMM and patching tools.
 + MDMs such as Intunes, JAMF.
 + POS systems
 + Surveillance systems
 + E-commerce platforms
 + Application Support
 + ISP and telecom management
 * Ability to prioritize tasks and manage multiple issues simultaneously.
 * Excellent verbal and written communication skills.
 * Strong customer service orientation and attention to detail.
 * This role requires you to live within commutable distance to MD location. It will require 60-70% travel weekly., * Typically requires a BS or equivalent combination of education and related experience.

## Description

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements.

What impact you'll make:

 * Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
 * Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
 * Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers)
 * Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers)
 * Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration)
 * Identify and resolve system and OS-level issues within Vireo's IT environment
 * Define and document best practices and strategies regarding application deployment and infrastructure maintenance
 * Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture
 * Participate in upgrade projects and installation activities for new hardware and software components