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# Engineering Technical Support

- **Company:** STAFFING RESOURCES
- **Location:** Suwanee, GA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Salesforce.Com, SAP (Applications), SugarCRM, Epicor ERP
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/6db6b70a-b873-4602-832a-5e71af9380a0/engineering-technical-support

## About the Role

***Required Education and Experience:

 * Technical Support Specialist - Best if the role involves researching technical information, assisting customers, or working with technical products.

 * Engineering Support Specialist - Best if the position supports engineers or involves technical documentation and engineering-related tasks.

Engineering, Technical, Mechanical, or Electrical Certification

· Minimum 3-5 years of experience in customer service, technical customer support, inside sales, order management, or application support within a manufacturing or industrial B2B environment.

· Experience utilizing ERP systems (e.g., Epicor, SAP) and CRM platforms (e.g., Sugar, Salesforce) in an order management or customer support environment.

· Demonstrated ability to manage multiple customer priorities while maintaining accuracy, responsiveness, and a high level of customer satisfaction.

 * Experience processing purchase orders and quotations

 * Manufacturing industry background

 * ERP and CRM system experience

 * 3-5 years of customer service, Quote specialist, order management, inside sales, or technical support experience, * Strong mechanical and technical aptitude

 * Ability to read and interpret technical drawings and specifications

 * Excellent communication, customer service, and problem-solving skills

 * Proficiency in Microsoft Office, especially Excel, Outlook, and Word

 * Experience with ERP and CRM platforms (SAP, Epicor, Salesforce, SugarCRM, etc.)

 * Ability to manage multiple priorities in a fast-paced environment

Preferred

 * Experience with industrial or custom-manufactured products

 * Knowledge of conveyor systems, automation, material handling, packaging, or related manufacturing industries

 * Experience with technical quotations

 * Associate degree, technical certification, or equivalent experience in Manufacturing, Engineering, Supply Chain, or a related field.

## Description

The Customer Care Representative serves as the primary point of contact for customers, providing order support, product guidance, technical assistance, and exceptional customer service throughout the order process., * Assist customers with product inquiries, applications, compatibility, and troubleshooting

 * Prepare and manage quotes, orders, and product modifications

 * Coordinate with Engineering, Manufacturing, Supply Chain, and Logistics to support customer needs and delivery commitments

 * Monitor order status, lead times, and shipments while providing proactive customer updates

 * Resolve customer concerns related to product performance, quality, and delivery

 * Support - with quotations, product recommendations, and documentation

 * Maintain accurate records within ERP and CRM systems