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# Proton IT Helpdesk

- **Company:** The Reynolds and Reynolds Company
- **Location:** Atlanta, GA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Information Systems, Desktop Computing, Video Cards, Network Interface Controllers, Issue Tracking Systems, Network Switches, Network Routers, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/proton-it-helpdesk-atlanta-ga--50216e5a-31d5-4275-8e7d-13093d36e0e5

## About the Role

Help Desk, Help Desk, Identify Issues, Customer Relations, Problem Solving Skills, Technical Support, Firewalls, Network Switching, Network Routers, Information Technology & Information Systems

## Description

This is a remote position

Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities will include but are not limited to:

 * Thoroughly documenting problems, troubleshooting steps, and resolution via Protons ticketing system
 * Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.)
 * Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles