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# Director, Ecommerce Systems

- **Company:** Pacific Sunwear
- **Location:** Anaheim, CA, United States
- **Salary:** $146,394 - $191,388
- **Contract:** Permanent contract
- **Skills:** A/B Testing, Artificial Intelligence, Data Analysis, JIRA, DevOps, Digital Technology, Mobile Application Software, PCI Data Security Standards, Scrum Methodology, Requirements Management, Systems Architecture, Performance Testing, Atlassian Tools
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/director-ecommerce-systems-anaheim-ca--2b883b7a-2ff8-4943-bed8-52a070d1b912

## About the Role

eCommerce, Music, Sales, Establish Priorities, eCommerce, Requirements Management, Quality Assurance, Risk Analysis, Cross-Functional, Risk Management, * Over 10 years of demonstrated leadership and hands-on expertise in large-scale retail eCommerce and digital technology.

 * Proven ability to excel in fast-growing, dynamic business environments with competing priorities, with a positive, solution-oriented mindset combined with strong leadership and team motivation skills.
 * Architect-level proficiency in Salesforce Commerce Cloud, mobile applications, and related technologies and platforms. Deep understanding of eCommerce systems architecture, with a strategic focus on driving sustained growth and success.
 * Proven track record of managing multiple concurrent projects while maintaining schedules and controlling budgets.
 * Strong knowledge of information security standards, PCI compliance, and relevant regulatory requirements.
 * Expertise in optimizing eCommerce platform performance, A/B testing, and ensuring scalability and readiness for peak seasons.
 * Experience with modern software delivery methodologies, including DevOps, Agile/Scrum, integration, and automated functional and performance testing.
 * Skilled in developing business case justifications by estimating project effort, costs, timelines, and ROI in collaboration with finance teams.
 * Strong command of project governance best practices, including sequencing recommendations and status reporting; proficient with Jira, Atlassian Suite, or similar project management tools.
 * Excellent analytical and problem-solving skills., * Ability to work in open environment with fluctuating temperatures and standard lighting.
 * Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
 * Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
 * Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

## Description

* Serve as Pacsun's eCommerce technology owner, leading the evaluation, prioritization, development, implementation, and optimization of all digital systems and solutions.
 * Direct high-priority eCommerce initiatives from concept to delivery, including requirements gathering, solution design, development, QA, launch, and post-live support.
 * Continuously evaluate system solutions and challenges, identify risks and opportunities for improvement, and lead cross-functional efforts to develop and execute effective strategies and approaches for risk mitigation and problem resolution.
 * Define and maintain the digital technology roadmap, evaluating and adopting innovative platforms, tools, AI capabilities, and architectures that ensure scalability, performance, security, and operational efficiency.
 * Provide deep expertise in Salesforce Commerce Cloud and related platforms, applying modern eCommerce best practices to deliver a seamless, high-performing customer experience.
 * Oversee the full digital journey-including site navigation, mobile app experience, content strategy, and checkout flow-leveraging analytics, A/B testing, and customer segmentation to optimize engagement and conversion.
 * Lead frequent, high-quality sprint deployments and ongoing platform optimizations to drive innovation, growth, and responsiveness to business needs.
 * Cultivate strong cross-functional partnerships, effectively manage competing priorities, build bridges to achieve shared objectives.
 * Collaborate across IT, Marketing, Merchandising, Operations, Finance, as well as external professional services partners, to align technology solutions with business goals.
 * Operate with the highest level of conduct, integrity, and confidentiality, serving as a visible leader of company culture, norms, and professional standards.
 * Build, lead, and retain a high-performing, collaborative team, fostering technical expertise, professional development, and a culture of transparency, accountability, and approachability.
 * Manage budgets, vendor relationships, and procurement for all eCommerce and marketing technology initiatives, ensuring quality, value, and fiscal responsibility.