> Markdown version of [/jobs/ext/4589981-incident-technician-2026-0154](https://www.wearedevelopers.com/jobs/ext/4589981-incident-technician-2026-0154). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Incident Technician(2026-0154)

- **Company:** Acclaim Technical Services
- **Location:** Tysons, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Business Software, Desktop Computing, Web Browsers, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Network Connections, Network Switches, Peripherals, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9292394/incident-technician2026-0154

## About the Role

Work required shift from 6:00 AM to 2:30 PM as part of a coverage team operating between 6:00 AM and 6:00 PM. Shift may need to flex given requirements. 6 years of experience, an Associate's Degree with 4 years of experience, or a Bachelor's Degree with 2 years of experience., * Experience providing technical support in a help desk, service desk, installation, or incident management role.

 * Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.

 * Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

 * Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.

 * Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.

Preferred Qualifications:

 * CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.

 * Experience in a technical help desk position and IT hardware/cabling installation.

 * Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).

 * Strong problem-solving, communication, and customer service skills.

 * Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

 * Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

 * Ability to remain stationary up to 50% of the time.

 * Ability to move throughout buildings, access under desks, raised floors, and confined spaces.

 * Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).

 * Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.

 * Ability to operate computers, phones, and standard office equipment for extended periods.

## Description

We are actively recruiting for an Incident Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina.

Responsibilities include, but are not limited to:

 * Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.

 * Support installation, configuration, relocation, and documentation of desktop IT equipment-including workstations, peripherals, phones, AV components, and network devices.

 * Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.

 * Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.