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# Senior Systems Engineer

- **Company:** The Walt Disney Company
- **Location:** Orlando, FL, United States
- **Experience:** Expert
- **Salary:** $113,500.0 - $152,200.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Systems Engineering, JIRA, Microsoft Azure, Information Systems, Distributed Systems, Software Engineering, Systems Integration, Warehouse Management Systems, Information Technology, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3496656188&tx=UT5955TTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum of 5+ years of experience supporting large-scale, business-critical production systems.
 * Proven incident response and escalation leadership experience.
 * Strong troubleshooting skills across distributed systems.
 * Experience supporting vendor-provided or Commercial Off-the-Shelf platforms.
 * Ability to operate effectively under pressure during live production incidents.
 * Strong written communication skills for incident updates, executive communication, and postmortems.
 * Experience supporting cloud-hosted production systems on AWS, Azure, or GCP.
 * Demonstrated ability to drive resolution of complex, high-impact operational issues.
 * Comfortable diagnosing issues across compute, networking, storage, and system integrations.
 * Experience supporting Warehouse Management Systems or similarly complex, highly integrated Commercial Off-the-Shelf (COTS) platforms.
 * Familiarity with Agile delivery practices.
 * Availability to work within a 24x7/365 schedule with advanced notice, * Hands-on experience supporting Blue Yonder Warehouse Management System in a production environment.
 * Experience working within ITSM and ITIL-aligned service management models.
 * Experience using ServiceNow or comparable service management tools.
 * Experience working in Scrum and Kanban environments using tools such as JIRA.
 * Proven experience driving accountability and corrective action through managed services vendor relationships.
 * Experience supporting supply chain, logistics, or warehouse operations environments.

Required Education:

 * Bachelor's degree in Computer Science, Information Systems, Engineering, or a comparable field, or equivalent practical experience.

## Description

The Senior Systems Engineer plays a critical part in the transition of Warehouse Management Systems from implementation into sustained production operations. Responsibilities span go-live readiness, post-implementation stabilization, hypercare support, and the establishment of long-term operational ownership for newly delivered capabilities. This role will also be a key point of contact for the Distribution Services teams across DX properties.

A successful candidate is highly collaborative, effective in a matrix organization, comfortable working autonomously, and experienced operating in complex production environments. This role serves as a subject matter expert for Warehouse Management Systems and ancillary systems, acting as a liaison between business, vendors, and technology teams while supporting production operations, enhancements, and backlog prioritization.

The Senior Systems Engineer reports to the Manager, Software Engineering.

Responsibilities

 * Be accountable for uptime, recoverability, and operational readiness of warehouse production systems.
 * Own the health, stability, and performance of live production applications.
 * Support implementation and go-live activities, ensuring systems are production-ready and supportable.
 * Participate in an on-call rotation leading incident response, triage, and service recovery
 * Serve as the technical escalation point for complex production issues.
 * Facilitate deep root cause analysis across application, integration, and infrastructure layers.
 * Drive accountability for SLAs, feature delivery, release execution and issue resolution with external vendors.
 * Perform hands-on technical analysis when required to accelerate vendor troubleshooting and resolution.
 * Create, maintain, and improve runbooks, diagnostics, and operational documentation.
 * Balance short-term remediation with long-term system stability and operability improvements.
 * Lead transition-to-support activities, including knowledge transfer, operational documentation, and stabilization following deployment.
 * Develop and maintain configuration and asset records within Service Now.
 * Proactively identify systemic risks and recurring issues and drive operational improvements.