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# Senior IT Support Engineer

- **Company:** THE PHOENIX
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, User Authentication, Microsoft Outlook, System Configuration, Desktop Computing, Document Management Systems, Identity and Access Management, Virtual Private Networks (VPN), Windows Servers, Remote Access Technology, Azure Active Directory, Software Deployment, Software Troubleshooting, Microsoft InTune, Laptops, Kofax, User Accounts
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/6388b94e-b611-4886-8432-11c9b3e9db75/senior-it-support-engineer

## About the Role

* 5+ years of IT support experience, ideally at the Level 2/3 level.
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 * Prior experience working within a law firm or supporting law firm IT environments is required.
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 * Hands-on experience with Microsoft Intune, Entra ID/Azure AD, and Active Directory.
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 * Strong Microsoft 365 and Exchange Online administration and troubleshooting experience.
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 * Experience with software deployment, endpoint management, and Windows troubleshooting.
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 * Familiarity with legal applications and document management systems.
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 * Strong troubleshooting skills across hardware, software, applications, and networking.
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 * Ability to independently resolve escalated technical issues and support demanding end users.
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 * Strong communication skills and experience supporting attorneys and senior professionals.
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## Description

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 * Provide Level 2/3 technical support for attorneys, legal staff, and business professionals, resolving hardware, software, application, and connectivity issues.
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 * Administer Microsoft Entra ID/Azure AD and Active Directory, including user accounts, permissions, security groups, and access management.
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 * Manage Microsoft Intune for device enrollment, configuration, software deployment, endpoint policies, and provisioning.
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 * Support Microsoft 365 and Exchange Online, including Outlook troubleshooting, mailbox administration, permissions, and distribution groups.
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 * Troubleshoot Windows desktops, laptops, operating systems, and applications.
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 * Package, deploy, and troubleshoot software applications across Windows environments.
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 * Support legal applications and document management platforms such as iManage, Litera, Kofax, and Adobe Acrobat.
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 * Assist with Windows Server, Group Policy, patching, and basic infrastructure troubleshooting.
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 * Troubleshoot networking, VPN, authentication, and remote connectivity issues.
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 * Collaborate with senior engineers and infrastructure teams to resolve escalated technical issues.
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 * Maintain technical documentation, support procedures, and system configurations.
\n, Join an established NYC law firm in a hands-on technical support role, working closely with attorneys, business professionals, and IT teams to maintain reliable technology operations and support critical legal workflows.