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# Technical Support Engineer

- **Company:** Lancesoft, Inc.
- **Location:** Herndon, VA, United States
- **Salary:** $83,200.0
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Unix, Linux, Issue Tracking Systems, Microsoft Office
- **Published:** November 5, 2026
- **Apply:** https://www.thejobnetwork.com/job/36abe028-7ee6-4326-98a7-0a6022211e38/technical-support-engineer

## About the Role

* Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
 * Radio frequency and antenna systems background desired.

Preferred Additional Skills:

 * Radio frequency and antenna systems background desired.
 * Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
 * Strong time management skills.
 * Strong analytical and problem-solving skills.
 * A results-oriented individual who thrives on working in a fast-paced environment.
 * Excellent English verbal and written communication skills.
 * Candidate should be competent with the use of all programs in the Microsoft Office suite

## Description

* Investigates and resolves trouble tickets that are escalated to Tier II from the NOC.
Escalates to Tier III as necessary.

 * Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
 * Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
 * Creates monthly system performance reports to support program meetings.
 * Supports system troubleshooting activities.
 * Works with other members of the team to generate creative and innovative solutions to issues.
 * Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
 * Documents test results and provide test progress and reports that will be used in assessing progress.
 * Supports Trouble Ticket System customization projects.
 * Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.