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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Middleton, WI, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, System Center Configuration Manager, Microsoft InTune, Computer Equipment, Information Technology, Servicenow
- **Published:** November 5, 2026
- **Apply:** https://www.dice.com/job-detail/28b5cbaa-6640-41f1-9a1b-8e75a362a4cb

## About the Role

The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work., * 3+ years of desktop support or end-user computing experience.

 * Experience supporting users in a mid-to-large-sized enterprise environment.
 * Experience working with an IT service management or ticketing platform such as ServiceNow.
 * Strong ticket documentation skills and an understanding of the importance of knowledge sharing.
 * Experience with Microsoft Intune or SCCM for endpoint management and deployments.
 * Working knowledge of Windows operating systems, desktop hardware, printers, and common end-user applications.
 * Strong customer service and communication skills.
 * Ability to work collaboratively within a team while managing individual workload and priorities.
 * Comfortable providing hands-on support in a manufacturing or campus-style environment., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives., * Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.

 * Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.
 * Manage and resolve incidents and service requests through a ticketing system, including ServiceNow.
 * Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.
 * Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.
 * Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.
 * Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.
 * Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.
 * Provide hands-on support across the campus, building relationships with end users and understanding the business environment.
 * Assist with additional IT projects and operational needs as they arise.