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# Help Desk Specialist - 160025

- **Company:** ZP Group
- **Location:** Kansas City, MO, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Desktop Computing, Office Suite, Scripting, Guidewire PolicyCenter, SC Clearance, Laptops
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-specialist-160025-kansas-city-mo--4ecdf765-4004-4f8d-ad8b-5b50ae33b19e

## About the Role

Help Desk, Metrics, Customer Support/Service, Laptop PC, Desktop PC, Secret Clearance, Mobile Devices, CompTIA Security+, Scripting (Scripting Languages), Telephone Skills, Responsibilities: : * Provide technical assistance for laptops, desktops, printers, mobile devices, and other network-connected equipment * Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems * Collaborate with employees and leadership to diagnose and resolve IT problems * Support daily operations of the Enterprise Service Desk * Manage service tickets, run scripts, answer incoming calls, and meet established service metrics Required Qualifications: * Active Secret Clearance * At least 1 year of IT support experience * IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) * Hands-on experience with troubleshooting, ticketing tools, and general IT support Qualifications: : * Active Secret Clearance * At least 1 year of IT support experience * IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) * Hands-on experience with troubleshooting, ticketing tools, and