> Markdown version of [/jobs/ext/4591006-manager-product-management-customer-resiliency-web-and-mobile-app-experience](https://www.wearedevelopers.com/jobs/ext/4591006-manager-product-management-customer-resiliency-web-and-mobile-app-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Product Management - Customer Resiliency Web and Mobile App Experience - **Company:** Capital One Financial Corporation - **Location:** Richmond, VA, United States - **Experience:** Experienced - **Salary:** $164,800.0 - $188,100.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Information Systems, Computer Engineering, Mobile Application Software, Software Engineering, Information Technology - **Published:** November 5, 2026 - **Apply:** https://www.salesheads.com/job.asp?id=3480976846&tx=VT7166THI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Have product management experience working in both web and mobile full stack environments * Have people leadership experience * Have the balanced decision making, teamwork, and product skills to manage the Collections customer experiences * Have exceptional judgment and stakeholder management skills to create a unified customer experience roadmap that balances short-term urgent needs with experimenting for the future * Be comfortable in deep partnership with a broad coalition of functions; great decision making is a team sport and you need to be comfortable being all about the team * Deeply respect the importance of keeping our promises to customers and doing so in a provably well-managed way, * Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: * A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR * Bachelor's degree in any field and at least 3 years of Product Management experience Preferred Qualifications: * Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer) ## Description We are looking for a Product Manager to join the Customer Resiliency team and lead the Recoveries Web and Mobile experiences. This is the place where the mission comes to life - we bring humanity and simplicity to customers in distress. We help customers use credit wisely. We're helping change banking for good. In this role, you'll be responsible for the Recoveries customer experience via the mobile app and web presence - the channels of choice for a majority of our CR customers. This is a complex charter impacting millions of customers and driving hundreds of millions of dollars of business value every year. You'll work with engineers, design, marketing, operations, compliance, business analysts, and data scientists to envision the future destination of CR experiences and bring those visions to life., In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: * Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions * Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence * Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value * Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks * Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.