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# IT Support Assistant

- **Company:** NEWHOUSE PROJECT CONSULTING
- **Location:** Los Angeles, CA, United States
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, System Configuration, File Transfer, Software Engineering, System Testing, File Transfer Protocol (FTP), Information Technology
- **Published:** November 5, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-assistant-los-angeles-ca--38646e9c-2e15-4138-90dd-ba1e60829468

## About the Role

* Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
 * At least one year of experience within the past five years in two or more of the following areas:
*

 + User account administration.
 + IT service desk or application support.
 + Secure file transfer (SFTP)., * Strong customer service and telephone and email support skills.
 * First-level technical troubleshooting and support triage.
 * Accurate ticket management, documentation, and reporting.
 * Sound judgment when handling private data and escalating issues.
 * Strong organizational, problem-solving, and verbal and written communication skills.
 * Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams., High school diploma or equivalent.

## Description

We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals., * Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.

 * Log, route, update, document, and close support tickets.
 * Assist with user account administration.
 * Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
 * Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
 * Perform routine systems testing and production tasks.
 * Review and validate user manuals, procedures, and instructional materials.
 * Support office printers and high-speed commercial printing equipment as needed.
 * Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
 * Coordinate with developers, managers, and other IT teams.
 * Lift and move office supplies and equipment weighing up to 20 pounds.