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# Help Desk/Systems Administrator

- **Company:** Oneida Network Infrastructure, LLC
- **Location:** Wright-Patterson Air Force Base, OH, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Image Management, Issue Tracking Systems, Network Architecture, Salesforce.Com, Software Engineering, Peripherals
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=757793bd14818dca

## About the Role

Do you have experience in Windows?, * 5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).

 * DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.
 * Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).
 * Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.
 * Excellent customer service, communication, and documentation skills.
 * Ability to work on-site in a secure government environment., * Prior experience supporting Department of Defense or federal government environments.
 * Knowledge of AFRL or Air Force IT environments and security policies.
 * Experience with endpoint imaging tools and mobile device management (MDM).

Security Requirements

 * Must possess a U.S. Government security clearance.
 * U.S. Citizenship is required in accordance with government contract requirements.

## Description

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system., * Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

 * Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.
 * Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.
 * Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.
 * Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.
 * Optimize help desk resources and provide subject matter expertise and best practices to users.
 * Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.


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