> Markdown version of [/jobs/ext/459194-it-litify-support-tech](https://www.wearedevelopers.com/jobs/ext/459194-it-litify-support-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Litify Support Tech - **Company:** MORGAN & MORGAN, P.A. - **Location:** Miami, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Issue Tracking Systems, Virtual Desktops, Networking Basics, Remote Service Software, Salesforce.Com, VMware Horizon View, Process Builder (Salesforce), Salesforce Sales Cloud, Data Objects, Api Management - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7fb186666111bd50 ## About the Role Do you have experience in Ticketing system technical support?, * Minimum of 2 years of experience in a Service Desk\Helpdesk Role. * Strong problem analysis and problem-solving skills. * Excellent written and verbal communication skills. * Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels. * Ability to multitask, prioritize, and adapt in a fast-paced environment. * Knowledge and understanding of Active Directory functionality. * Proficient in Microsoft Office 365 applications. * Experience documenting all aspects of troubleshooting and issue resolution. * Familiarity with basic networking concepts. * Willingness to work flexible hours, including weekends and holidays. * Resourceful, well organized, highly dependable, efficient and detail oriented., * 1-2 years of experience supporting Salesforce * Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards. * Experience working with Salesforce Service Clouds is a plus * Experience working with Salesforce Lightning interface. * Knowledge of API integrations and Salesforce AppExchange solutions * Familiarity with other ITSM platforms such as Freshservice. * Experience with VMWare Horizon Virtual Desktops. * ITIL Foundation certification. * Experience with remote support tools. If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity. ## Description We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience. The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions., * Provide frontline Salesforce technical support to end-users via phone calls, email, and chat * Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform. * Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements. * Create and update knowledge base articles and user guides for common Salesforce issues. * Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction. * Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels * Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary. * Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform. * Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time. * Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment. * Assist in training end-users on Salesforce features, best practices, and new updates. * Stay current on Salesforce platform updates, releases, and best practices. * Perform other duties as assigned. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [Architectures that we can use with .NET](https://www.wearedevelopers.com/videos/935-architectures-that-we-can-use-with-net) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Say goodbye to building boring APIs with Azure Data API Builder](https://www.wearedevelopers.com/videos/1194-say-goodbye-to-building-boring-apis-with-azure-data-api-builder) - [Typed Security: Preventing Vulnerabilities By Design](https://www.wearedevelopers.com/videos/892-typed-security-preventing-vulnerabilities-by-design) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)