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# Crm specialist

- **Company:** Just Eat Takeaway.com
- **Location:** Diemen, Netherlands
- **Contract:** Permanent contract
- **Skills:** A/B Testing, Artificial Intelligence, Data Analysis
- **Published:** November 6, 2026
- **Apply:** https://nl.talent.com/redirect?id=643277351464992925&source=vacant&utm_medium=xml&utm_campaign=arbitrage&utm_product=vacantnewsponso&puid=adaaaddcdddd9ddebda9add9adadaddbgddf9ddcddda9ddc9dd79dd7bddeadd7bdaeaddbced39ddebdagaed2fddbaddfdddgaddgfddgaddgaed39cdb6bdbgb9ebe933def3de93de73ded3de83de7gdd8gddafddg3de73ee3fdd9eddgaed33ee33dec3deg3ee33ee33ee33ee33ee33ee33ee33e&pos=5&xml_batch_generation_id=d97b777e-8056-4f19-9d3b-b7d5f5bf43b2&falcon=1&pid=bad470e5876c&bpid=3a30a8a1b8a7e1d0a2d295e98ee33443

## About the Role

* Proven expertise in multi-channel CRM marketing, with deep experience managing complex Email, Push, and In-App campaigns end to end.
 * An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention.
 * A focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices.
 * Strong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams.
 * A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
 * Experience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins.
 * Exceptional communication skills in English; additional language skills are a plus.
 * Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies.

## Description

As our CRM Specialist, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.
These are some of the key components to the position:

 * Aim high by designing and optimising high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms, with a focus on driving long-term customer lifetime value.
 * Drive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics.
 * Keep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency.
 * Raise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies.
 * Collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
 * Support each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met.
 * Act as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution.
 * Autonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies.