> Markdown version of [/jobs/ext/459236-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/459236-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Quantum Electronic Payments - **Location:** Anaheim, CA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $67,392.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Azure Active Directory, Wi-Fi Technology, Microsoft InTune, Computer Equipment, Laptops - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=74ea433eafe4d9e9 ## About the Role Do you have experience in macOS administration?, * 2+ years of desktop support, help desk, IT support, or related experience preferred. * Strong working knowledge of Windows desktop/laptop environments. * Experience supporting Microsoft 365, Outlook, Teams, and common business applications. * Experience with Active Directory, Entra ID/Azure AD, or similar user account management tools preferred. * Experience working from support tickets or a ticketing system preferred. * Self-starter who can manage open items, follow up, and keep requests moving without constant direction. * Hands-on experience setting up and troubleshooting desktops, laptops, monitors, docking stations, printers, scanners, phones, and other office technology. * Comfortable with physical workstation setup, equipment moves, hardware swaps, and onsite employee support. * Basic understanding of networking concepts such as Wi-Fi, VPN, IP connectivity, and printer/network troubleshooting. * Ability to troubleshoot technical issues in person, by phone, remotely, or through tickets. * Strong communication, organization, prioritization, follow-through, and confidentiality. Nice to Have * Experience with macOS support, device imaging, laptop/desktop provisioning, Microsoft Intune, endpoint management tools, mobile devices, VoIP phones, conference room equipment, or AV/presentation technology. * CompTIA A+, Network+, Microsoft, or similar IT certification. * Experience creating SOPs, checklists, or internal documentation. ## Description Unlock your potential with Quantum ePay® We're a growing fintech company focused on delivering innovative payment processing solutions and merchant technology that helps businesses lower costs, earn more, and operate with confidence. We power mission-critical payment processing platforms used by merchants and partners across the U.S. We are looking for a dependable, hands-on Desktop Support Technician to provide hands-on IT support for our Anaheim office. This role will be the primary onsite contact for day-to-day employee support, workstation setup, access needs, troubleshooting, and support tickets. This role is a great fit for someone who takes initiative, stays organized, and enjoys solving technical issues. Responsibilities * Provide day-to-day desktop support for internal employees, including hardware, software, peripheral, printer/scanner, connectivity, workstation, and access-related issues. * Receive, prioritize, document, and respond to support tickets, calls, messages, and employee requests regarding desktop or technical support needs. * Perform onsite analysis, diagnosis, and resolution of desktop issues, while escalating more complex systems, network, or security concerns when appropriate. * Install, configure, test, maintain, and troubleshoot desktops, laptops, monitors, docking stations, printers, phones, presentation equipment, software, and other end-user technology. * Set up, move, and configure workstations and equipment for new hires, employee moves, training rooms, office changes, and hardware refreshes. * Support new hire onboarding and employee offboarding, including equipment preparation, account/access support, equipment recovery, and timely documentation. * Assist with user account support, including password resets, account access, group permissions, Microsoft 365/email support, VPN/basic connectivity, and related employee access needs. * Support remote or hybrid employees virtually as needed, providing clear communication and timely follow-up. * Assist with new computer projects, hardware installations, workstation upgrades, equipment research, and hardware recommendations based on user and business needs. * Create and maintain IT documentation, checklists, SOPs, inventory records, and internal support guides to improve consistency and reduce recurring issues. * Maintain professionalism and confidentiality when handling employee access, account changes, offboarding, company systems, or sensitive information. ## Related Videos - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)